Problem with 880lm wall control.

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  • Updated 1 month ago
Last week my 880lm wall opener gave me the following message shown below. At this point none of the buttons on the controller are functional. I've tried disconnecting the controller and reconnecting. I've also wired it directly to the garage door opener with a short 24" piece of wire to make sure nothing was wrong with the existing service wire. I've also unplugged the garage door opener hoping it would reset the wall controller but it didn't help. My alignment sensors are fine and I can open the garage door from both fobs, the android app, and the numerical pad.

Is the wall controller shot? If so this sucks. I've only had the unit for about 14 months.
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dave

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Posted 10 months ago

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MyQ Community Manager, Employee

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Dave, look for an email from a customer support agent shortly. Lauren
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Tim Shay

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Has there been a resolution to this?  I have the same problem.  Opener model LW9000WF, installed just about a month ago.  I had not yet put the backup battery in when we had a momentary (4 seconds or so) power outage.  After the power returned the wall control was in this same state.  I've disconnected/reconnected it a couple of times and pressed the button quite a few times.  At this point I'm about to go buy some more remotes, since they're still working.  Hopefully I can still add remotes via the head unit.
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dave

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Thanks, I received the reply you mentioned but the suggestion was to press the push bar until the door opener activates.  As mentioned I've pressed the push bar dozens of times.  It's just not working.  Here is a youtube video I took showing the problem.
https://www.youtube.com/watch?v=ciW6LLRuUqI
(Edited)
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MyQ Community Manager, Employee

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Jeff and dave, we're aware of this issue and are actively working on a fix. We'll post new information as soon as we can. Thanks for your patience, Lauren.
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Greg Burns

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Has there been a resolution? I have this exact issue. The wireless remotes work fine. After several resets I getting tthe time and temp but no controls.
(Edited)
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MyQ Community Manager, Employee

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Greg, this should help troubleshoot the control panel: https://bit.ly/2HnEZcW 
If this does not do the trick, please send me another note and we'll get this figured out. Thanks, Chuck
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MyQ Community Manager, Official Rep

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Greg, good morning. Following up, were you able to resolve this issue? Let me know. Thanks, Chuck 
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Greg Burns

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I have it wired direct with 12" of wire for the last 4 months. No bare wires are touching. It has a serious problem hand shaking with the controller. No ryhme or reason you just get lucky and it will work for a period of time. Currently not working
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francisco

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I have this exact problem, how do I fix this issue
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Chamberlain Admin, Official Rep

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Hi Francisco,

Please email us at social@chamberlain.com with the subject line "myQ Community. 880LM- Franciso." 
(Edited)
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Amelia Morazan

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Same issue on a brand new unit
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Robert

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same issue, anyone have a fix?
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Adam Evans

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I'm an installer seen this a few times. You need to replace the wall station and make sure the technician does not use a impact drill on the low voltage wire screws. Even though it worked for just over a year. Installer may have used impact to tighten screws causing damage to the circuit board on wall station that took some time to break all the way.
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Robert

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where do I get a new wall station, the only one I can find says it won't work with my model. I have the model with the yellow learn button and antenna 
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Adam Evans

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Go to liftmaster.Com or Amazon
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cpinck

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Same issue... seems like a common problem

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Greg Burns

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That's not the case with mine. No fractures no frayed wires, just stopped working. Everything else works so I would assume the logic board still works but not sure it's worth springing for another wall unit after so many issues.
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Bryon Birch

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My screen has just gone blank with a thick line at the top. No power tools used. Done by hand and not overtightened. Less than 6 months old.