Poorest Engineering I have ever seen.

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  • Idea
  • Updated 8 months ago
This has to be the worst software and set up I have ever experienced. I have 3 new openers and spent at least 3 hours getting them to work. Following the directions didn't help. I finally got all 3 programmed and not one was done with the same the same procedure. It could have been the setting on my phone or router but it was anything but easy. There is no sense in trying to get help from technical support as once you reach someone they have no idea how to help. This entire product needs to redesigned to be user friendly. The poorest engineering I have seen in a long time.
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Bart Anderson

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  • Frustrared

Posted 9 months ago

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MyQ Community Manager, Employee

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Bart, I can assure you our technical support team is willing and wanting to help with any issues you may be having. Please don't hesitate to reach out with any further issues. Lauren
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Matthew Reed

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Bart - be thankful you don't have 3 different openers spanning different manufacturers/generations.  It took me a week to finally figure out how to make a Genie work with a MyQ.
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Harold Pierre

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OMG, I thought I was the only one.  Spent a good 2 hours over the past 2 days trying to program my HomeLink car remote with my new garage door opener.  It's still not working.  When I called  Chamberlain support, the lady on the other end told me some ridiculous things to do: program the HomeLink with the engine on (Infiniti's video said to make sure engine was off), throw my key FOB to the backseat, and then change the battery in the brand new remote that came with the garage door opener.  So, when ALL of those maneuvers failed, she told me to call HomeLink!!!  This is a BAD design and a BAD service.  How about putting the word LEARN next to the button on the motor unit.  Simple things my friends. 
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Johnny D

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At least you got yours programmed and it only took three hours.  I've burned about five hours and can't even get past the second step.  It's simply the worst wifi connection process I've ever had to deal with.
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Mohit Saigal

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Can you share what you did to make it work?  
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MyQ Community Manager, Employee

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Mohit, if you're running into problems, I'd like to help. Can you provide some details about what isn't working for you? Thanks, Chuck
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Johnny D

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I eventually got mine programmed.  On my Android phone, I changed the address assignment from DHCP to static and gave it an address in my network range. The range that the opener was giving wasn't in the range.  It didn't connect and I changed it back to  DHCP.  Poof...it connected right away.  Of course I'm not sure if that's what actually fixed it.  It could have been a magical sequence of things that I happened to try in the right order....