Please help - Door opens at random times

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  • Question
  • Updated 2 months ago
I think our neighbor has a remote or other device which interferes with our door opener. We have the chamberlain 1-1/4hp whisper belt drive with myQ and WiFi. Periodically, it opens once or twice a day and sometimes closes, but sometimes does not. This is a big security concern for our home. Please help.
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Jonathon Miller

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  • frustrated

Posted 1 year ago

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MyQ Community Manager, Employee

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Jonathon, interference is possible. Please let me know if any of the issues listed here are likely: https://goo.gl/xpNNFK. Then we'll figure out next steps. Lauren
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John T

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I'm getting a strange opening time but no  closing time always around 230 AM. I don't get it
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MyQ Community Manager, Employee

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John, I've requested a customer support agent contact you via email. Someone will be in touch with you soon.
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Pm

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Did you ever get this resolved? What was the issue? It sounds like your neighbor's garage door is interfering with yours but was that really the case? How was it resolved? I am asking because there is another person with a similar issue that might also be related to interference rather than a MyQ problem.