Phantom opening and closing

  • 1
  • Idea
  • Updated 5 months ago

To all consumers with phantom opening problems with their liftmaster garage door openers. I personally own 3 from the 8500 series and have been dealing with this phantom opening problem for years. Phantom opening is when your garage door opens and closes all by itself. Like many of you, I have come home and or woken up in the morning to find out that my garage door opened all by itself, VERY scary and unsafe for many obvious reasons. I have spent many HOURS of grief on the phone with their technical people and have tried many different attempts at fixing this including but not limited to changing remotes, rewiring, reprogramming, changing circuit boards etc. This morning, I was able to ‘catch’ the door going up and down dozens of times by itself which I captured on video.

The myQ wall control is the culprit people. I am an electronic technician by trade and decided to do a little troubleshooting myself. The copy and paste solutions the company keeps posting is a joke and they obviously have no respect for people’s time and safety. Call them and have them send you a new myQ programmable wall switch. I disconnected mine and the door stopped going up and down by itself. After dis-assembling I quickly noticed that capacitor C1 and C18 are leaking causing a short in the circuitry which is making the door go up and down. This is a common problem on electronic circuit boards nowadays and is most likely due to the cheap inferior capacitors being used. I would like to admonish the company for not figuring this out on their own and caring so little about the safety of their customers.

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ron

  • 19 Posts
  • 16 Reply Likes
  • Pissed Off

Posted 6 months ago

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Chamberlain Admin, Official Rep

  • 257 Posts
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Hi Ron,

We are sorry that your experience with our openers have not met your expectations. This situation should not be occurring at all and we want to make sure we get this fixed right away. Can you email us your contact information at social@chamberlain.com and reference this post? We are happy to have someone working on this right away.
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ron

  • 19 Posts
  • 16 Reply Likes
Hello nameless official rep. I emailed social@chamberlain.com about 6 times and did not receive a reply. I can only assume you don't care or are so inundated with technical issues that you can't keep up. Your company is one of the worst I have ever encountered pertaining to customer service. You don't want to admit you have designed a defective product ( 8500 series openers ) and that they have caused undue hardship for many of your customers. There should have been a recall, you should have contacted ALL customers with 8500 units and upgraded their 888 wall switches but instead you wait for the problem to happen, risking their safety, and then giving them a standard bullshit response with no service to back it up. YOUR company should be paying for the installation of these new switches. The pictures I posted above are going to happen to ALL 888 switches. When a crime happens, or someones children or families are affected, you will eventually be sued and lose. I will be right here laughing my sides out relishing in the demise of your company. Until then I will continue to voice my displeasure with how I was treated, and get word out about your inferior products. Additionally I will be on social media telling everyone I can not to buy your garage openers. I will also continue to contact as many government agencies I can find to file a complaint, and contact as many consumer advocates as possible until this gets air time. I also have a collection of videos of the malfunctioning door openers and recording of your support staff admitting they are aware of the defective design of the 888 wall switches. I hope many others will do the same.
(Edited)