Password Reset not working

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  • Question
  • Updated 5 months ago
Can't reset password. No email arrives. Tried 3x. Not in spam.
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Mike LaVigne

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Posted 7 months ago

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Nancy Collins

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I have the same issue - I cannot login my account, requested a password email reset, never have gotten one. Checked spam folder.
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Will K.

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I tried the same thing.  Tried to reset password via app and also tried going online;  But I never get a email from Chamberlain MyQ.

I tried to go to their support page, but it seems like the entire website is down.

I'm getting the following message @ http://chamberlain.custhelp.com/:

This site has been disabled for the time being.
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Farzin Azima

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same exact problems here! Trying to add the app to a new phone but can't login. No help in the manual either.
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Elm Tree

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Same problem. New phone and trying to reset password. Never sends email when request is sent.
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Farzin Azima

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my problem was solved after contacting them by phone, spending about an hour on the phone and finally changed my email address on the account. Phone help was very good and the agent was extremely helpful.