Passcode not happening on Android cell phone app

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  • Updated 3 years ago
  • (Edited)

When I first started, I successfully had my cell phone MyQ Android app set to ask for a passcode before opening or closing my Chamberlain Garage door.  We have had a few software upgrades since then. When it works, it works well but either

 retains the login/password - When I can get Sprint to provide a data signal, it opens or closes without the passcode being asked for.  I have checked a few times, logged out and back in, etc, but the only time it asks for a passcode is when Sprint signal is questionable.

The vast majority of the time, possession of my cell phone is all that is required to open my Chamberlain Garage door.  This is not satisfactory.  My expectation is the login holds in place, but each request to open or close my Chamberlain Garage door should require the correct passcode to be entered or the instruction will be ignored.  That's not what is happening, but was when I first set everything up.

I am sorry, but I have not been able to find a software version on the phone.  Android playstore indicates it should be version 3.4.  I am not sure if that is accurate as I believe there have been updates since then. 

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Jeff H

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Posted 3 years ago

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