Pair sensor to hub issue

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  • Updated 4 weeks ago
My door sensor won’t pair with the hub. I have checked the WiFi signal and it is fine. I can light the sensor and hear it beep and it still doesn’t pair. Any suggestions?
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erin

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Posted 4 weeks ago

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Chris McDonald

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I had the same issue right after I installed mine. I had to reset(complete hub reset) it a couple of times to get it to sync.
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erin

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Hi Chris, tried resetting quite a few times and hub will not pair. Any other ideas? Happy to try them. Thanks.
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Chris McDonald

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Honestly I’m not sure what caused mine to finally pair with it. I had it paired and then for some reason it wouldn’t recognize the sensor. So I went through everything that Chamberlain had listed to do and it wouldn’t pair. I finally went in and removed it from the chamberlain app and website. Did a complete reset on the hub itself and finally it started working again. I even bought some new batteries for the sensor just in case it did it again as I thought that the battery possibly could be going bad. It hasn’t given me any more problems for the last several months.
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erin

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Hmmm, maybe I should just delete the app and start over. Thanks again for your willingness to help. Have a nice night.
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Mark Harris

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The door sensor does NOT use a true "WiFi" to connect to the main unit. WiFi in the modern sense is characterized by 2.4G or 5.0G signals and TCP/ip unit addressability.  The MyQ door sense instead uses a RF signal, but not WiFi. (probably around 800-900mhz). The sensor and the hub create a RF link between them, but that link will not be visible to WiFi tools or the lights which display WiFi status. What do you mean that your "checked the WiFi signal and it is fine"?   If it is the WiFi indicator on the MyQ hub, then that is simply confirming that the MyQ hub can communicate with your Router, NOT the door sensor.
(Edited)
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erin

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Correct all I meant is based on the myq hub connecting to the WiFi I assumed that it would be fine for the sensor. Should I move the sensor closer to the hub to test if that helps? Any suggestions?
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Hansam Yoo

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It might be just simple battery issue.