Order fulfillment and customer service really poor

  • 1
  • Problem
  • Updated 1 year ago
  • (Edited)
After being among the first to buy the new MyQ Homebridge with HomeKit support the day it became available, I've been basically just kicked around on this issue since. Like many, although the product appeared to be in stock at the point of sale online - I soon received an email explaining they couldn't fulfill what orders they had. I would have to wait and I'd get free shipping for my time and inconvenience .

5 days ago I received notice the product shipped and was given a UPS tracking number. Yesterday I called because it was clear that the product never left the warehouse as UPS is still waiting to receive the product from Chamberlain. I was transferred twice, talked to three representatives, and was finally told it was a warehouse error and they'd guarantee me an update via email before close of business. COB came yesterday and today, and no one has called me back. So, my card has been charged for the product because it "shipped" but here I am going into the weekend and it hasn't really gone anywhere. CHAMBERLAIN - really? Come on!!! Really? The are of follow up appears to be non-existent at your company these days.
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Dan DeBartolo

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  • Irritated

Posted 1 year ago

  • 1
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MyQ Community Manager, Employee

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Dan, wanted to see if the Home Bridge has shown up yet? Please let me know when convenient. Best, Lauren
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Dan DeBartolo

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It has not. I was told today that my Shipping Notificatiion wasn't supposed to indicate the item actually shipped. I'm told that hopefully it will shop by the end of the week. So, round and round we go.
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MyQ Community Manager, Employee

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Dan, trying to get you an answer. Thanks for your patience. Lauren