Opener Lights don't work "most of the time" after adding MyQ opener/Internet Gateway when safety sensor tripped

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  • Updated 8 months ago
I have opened a ticket with Chamberlain, but thought I would put this up on this forum and see if anyone else is seeing the below problem.  See scenario 3 below, re:  garage door open, garage door lights go off, trip safety sensor -- I expect integrated garage opener light to come on, but they do not (used to before retrofit of MyQ/Internet Gateway).....  Tech Support says they have heard of a few others reporting this behaviour.  If this sounds familiar, read on and comment!!

Current Ticket ID:  170111-000594

Original Ticket Entry:

I have a Chamberlain Wisper Drive, mfg 7/2007 - part number 41AB050-2. I retrofitted it with the MyQ/Internet gateway product. Works great with app on iPhone or Samsung. Motion sensor and time lights work fine. The wall mounted MyQ opener opens/closes door when depressed. However, what is odd is the before I installed this device, if the opener light was off and the safety sensor beam was tripped, the light would come on. This functionality DID WORK after I installed the MyQ opener system, but then started to not work. Once and a while it does work, which is weird.

Other:

1. When door is moving down from open position and I obstruct the safety sensor beam, the door does reverse, as expected.
2. When door is moving down from open position and I put upward pressure on door, the door does reverse, as expected.

Thoughts?

***********

I received a response back, which was not very helpful, but did capture two questions that support asked, see below:

Chamberlain Comment/Question:  As of now you are able to activate the garage door to open/close from the app on the smart phone and also from the remote controls, keypad and the push button on the wall control panel?  My response:  note, scenario 3 is where the original ask/witnessed problem occurs (or my perception that there is a problem)

 

1.  Scenario 1.  I want to open/close door.  The Chamberlain garage door opener is moving door up/down AND light COMES ON when either 1) depressing wall mounted control, in-car control, iOS/Android app, or wireless keypad.  All is working as expected. 

 

2.  Scenario 2.  I enter the garage space from home.  Light COMES ON via the motion sensor.  Light turns off within X seconds/minutes as expected.

 

3.  Scenario 3.  Garage door is open, using one of the methods to open door from scenario 1 (normal operation(s) to open door.  Now, time goes by and light GOES OFF (as expected).  With door open, light off -- when I obstruct the safety sensor light beam (as witnessed by LED light on one of the sensors close to ground, on side of garage door, I expect the light to come on – but it does not ~90% of the time (once and awhile it does).  Before I installed the MyQ retrofit kit, the light would come on in this scenario.  Other:  If the door is moving down (closed an open garage door) and I obstruct the safety sensor, the door stops coming down and reverses and goes up – as expected.

The light bulb is not turning on or coming on when the unit is activated?  My response:  No, light does work fine – see scenario 3 above.  The behavior, IMO, feels like a software defect in the MyQ wall unit (assuming this is the “brain” of the controls.

 


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Mark

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Posted 2 years ago

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Jim

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Are these the instructions you are needing:
Activate [the feature]:  Start with the garage door opener lights on.  Press and hold the [MyQ wall control] LIGHT button until the garage door opener lights turn off, then on again.

These instructions are from the MyQ wall control instruction manual.
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Mark

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Interesting information.  My downloaded manual says nothing about this process.  I tried this, took almost 20+ seconds for light to come back on.  However, it appears to be working now!!  Thanks for taking time to review and post this snipit!!  Will update ticket with info as their appears to be an opportunity to improve their docs
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Mark

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Well, the setting worked for 3 weeks then stopped working again.  With door closed, went through process again and now is working again.  Still a software bug IMO, but the workaround is acceptable too as it is pretty easy to do and it works.
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Mark

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Note to Chamberlain.  Has this problem been found, understood and a fix release I can get?  This problem consistently returns ~ every month or 6 weeks.   thanks
(Edited)