Open Letter to the MyQ Community

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  • Updated 2 years ago
To the MyQ Community:

Hello! I’d like to introduce myself. My name is Kylie and I work directly for Chamberlain’s marketing and product teams where safety, security, product quality, and customers are our top priorities. The former community Manager is no longer with our company and I will help communicate with the MyQ Community moving forward.

I’ve taken time to review the questions and comments that have been posted over the past few months. Thank you so much for your feedback, ideas and, yes, even constructive criticism. The Community was developed to have open discussions around the topics that matter most to all of you. To make sure that your feedback is heard, I will be compiling your ideas and suggestions into a monthly report for our management team to review. We believe that our customers have some really awesome ideas and we want to make sure that they are given the attention they deserve.

Going in and out of the garage is often an afterthought for the average person, but at Chamberlain, we don’t see it that way. Your garage is where you keep your car, where you store your prized possessions, where your family members and pets enter and exit the home multiple times a day, every day. It’s the gateway to everything that matters most to you.

Our mission is to bring you an awesome MyQ experience, and so safety, security, product quality and customer experience drive all of our product decisions. That’s true for all our products, including MyQ. We also realize, however, that many feel frustrated that we haven’t provided a firm date regarding several of our products and partnership integrations.

Here’s why. The products we develop must work in an environment that is complex, ever-changing, and -- frankly -- not always under our control. Third parties (like automobile companies, smart phone manufacturers and others) have their own standards and we often need to accommodate them all or develop new technological adaptations. With all that going on, it's difficult to provide firm dates because there's so much development that goes into our products. The industry’s changing landscape drives the extensive amount of QA testing that we put our products through. New opportunities and challenges are presented every day. We evaluate and address every issue we can identify before releasing our products to market. Our customers are our top priority, so we feel that protecting a major access point (the garage) to their home requires that type of scrutiny and attention to detail.

We always work hard to stay on track with our product schedules, but  Chamberlain, like any company that really cares about its customers, is willing to adjust a deadline to ensure your and your families’ safety and security.  We balance the importance of releasing top-of-the-line technology with your overall experience. 

I’d like to ask and thank you for your patience while we work hard to develop our products. I personally assure you the moment I can provide dates for any product updates and partner integrations, I will let the MyQ Community know. 


Thank you,

Kylie 

The MyQ Team

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MyQ Community Manager

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Posted 3 years ago

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Jon McCullough

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I'm pleased to see some type of response from the MyQ team!  While anxious, I also understand the ever changing technology landscape.  If you ever require a technical mind for evaluation and beta purposes I volunteer myself as tribute to provide well evaluated analysis of the MyQ technology. I look forward to updates that improve the experience for myself and others!
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Nate Greene

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I would be interested in Beta Testing.
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Patrick Gormley

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I'am in!
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Eric Anderson

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I would be interested in beta testing as well. I have a lot of experience beta testing software.
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Ward

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This is a very long beta test for a system as simple as a garage door opener!
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Noah Archer

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@Kylie, Βeta testing would actually require testing the integration between MyQ and HomeKit and unless we've all missed something here, there isn't any integration available to beta test or otherwise. Are you saying that MyQ isn't even a stable release yet?
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MyQ Community Manager

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Hi everyone, 

A little update...I met with one of our executives for about 45 minutes today. We discussed our MyQ Community and all of the great requests that you all have been bringing up. He gave me some updates on where we're at with several of our initiatives and I feel comfortable saying that it's going to be a great year for MyQ and I think we're heading in the right direction. I can't relay those details to you just yet, but I wanted you all to know that I haven't forgotten about you and that I've made sure the right people got the message just like I promised.

Thanks for staying passionate guys! Keep up the good dialog. People like you are the forward thinkers that we need to hear from in order to drive positive change and fuel great ideas for our products.

Stay awesome, 

Kylie :) 
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Jeffrey

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John,

Just to clarify, if you swapped out the whole solution, that isn't clever. Finding alternate solutions and getting pieces working (even if you didn't do it all yourself), can be considered clever by nature of the ingenuity of the authors. See, average guys can be clever when they learn from others.  ;)

Are you using HomeBridge with the Chamberlain MyQ Garage plugin (https://www.npmjs.com/package/homebridge-myq) and the Alexa Skills Kit: Alexa-MyQGarage (https://github.com/jbnunn/Alexa-MyQGarage)? Any chance you are using a Raspberry PI as the HomeBridge server?

Thanks,
Jeffrey
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John Smith

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Just to be clear, I swapped out NOTHING period, ALL my original Chamberlain products are installed and working, with ALL the controls that Chamberlain is not doing. Glad we are clear on that. I am not clever, just very persistent.
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tsteele93

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Did you use the SmartThings code at github or on the SmartThings board? Because according to SmartThings, Chamberlain has asked them to (and they are going to) disable that code because it used an undocumented part of their API and it won't work anymore.

I too had it all working for about three days, when I received notification that it was no longer going to work anymore. I blasted Chamberlain on the Amazon review page (since I had just purchased the MYQ on Amazon.)

That would be my recommendation to those of you who, like me, are disappointed with the combination of lack of HomeKit implementation and the disabling of Amazon Echo functionality. Go to the Amazon page and write a FAIR review detailing your complaints and dislikes and likes about the product. That will get more done than complaining here.
(Edited)
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Jason

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Having grown tired of empty promises and waiting, I did something similar last week.  I installed node.js, homebridge and homebridge-platform-myq (not the homebridge-myq one, as I couldn't get that to work).  Setup forever as a process manager for the homebridge software, dropped my username & password in for the myq package, started it up, and boom, I can say "Open the pod bay doors".

Hilarious that the open source world and average folks can solve a problem in minutes that Chamberlain hasn't been able to solve in months.
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John Smith

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Yes, you found the answer, I did too, don't post it here Chamberlain might shut it down. They shut down SmartThings, and Echo. Who know what these %$&^ $#@%'s will do.