Hello! I’d like to introduce myself. My name is Kylie and I work directly for Chamberlain’s marketing and product teams where safety, security, product quality, and customers are our top priorities. The former community Manager is no longer with our company and I will help communicate with the MyQ Community moving forward.
I’ve taken time to review the questions and comments that have been posted over the past few months. Thank you so much for your feedback, ideas and, yes, even constructive criticism. The Community was developed to have open discussions around the topics that matter most to all of you. To make sure that your feedback is heard, I will be compiling your ideas and suggestions into a monthly report for our management team to review. We believe that our customers have some really awesome ideas and we want to make sure that they are given the attention they deserve.
Going in and out of the garage is often an afterthought for the average person, but at Chamberlain, we don’t see it that way. Your garage is where you keep your car, where you store your prized possessions, where your family members and pets enter and exit the home multiple times a day, every day. It’s the gateway to everything that matters most to you.
Our mission is to bring you an awesome MyQ experience, and so safety, security, product quality and customer experience drive all of our product decisions. That’s true for all our products, including MyQ. We also realize, however, that many feel frustrated that we haven’t provided a firm date regarding several of our products and partnership integrations.
Here’s why. The products we develop must work in an environment that is complex, ever-changing, and -- frankly -- not always under our control. Third parties (like automobile companies, smart phone manufacturers and others) have their own standards and we often need to accommodate them all or develop new technological adaptations. With all that going on, it's difficult to provide firm dates because there's so much development that goes into our products. The industry’s changing landscape drives the extensive amount of QA testing that we put our products through. New opportunities and challenges are presented every day. We evaluate and address every issue we can identify before releasing our products to market. Our customers are our top priority, so we feel that protecting a major access point (the garage) to their home requires that type of scrutiny and attention to detail.
We always work hard to stay on track with our product schedules, but Chamberlain, like any company that really cares about its customers, is willing to adjust a deadline to ensure your and your families’ safety and security. We balance the importance of releasing top-of-the-line technology with your overall experience.
I’d like to ask and thank you for your patience while we work hard to develop our products. I personally assure you the moment I can provide dates for any product updates and partner integrations, I will let the MyQ Community know.
The MyQ Team