No Response in MyQ app or Home kit

  • 1
  • Question
  • Updated 7 months ago
Recently, changed routers. Everything was working fine prior to that. Using same name, password etc on the new router.

Neither the HomeKit nor the MyQ app is "online".  Last time this happened I spent about a week (several hours per night corresponding back and forth with Chamberlain). Factory resetting, connecting the sensors, hub, etc.

Finally, my electrician came out and spent a couple of hours on the phone with Chamberlain and the problem was fixed (but quite expensive in labor hours).

I have 3 garage doors, with 3 separate hubs, and 3 separate bridges. All were installed by the same electrician.

This time, I have not attempted to change, reset to factory default or anything else hoping there was a simpler, quicker and cheaper fix. It should not be this complicated.

Can anyone help?
Photo of Terry Rowell

Terry Rowell

  • 2 Posts
  • 0 Reply Likes

Posted 7 months ago

  • 1
Photo of Pm


  • 107 Posts
  • 64 Reply Likes
I don't have any specific recommendations but did you contact your electrician and ask how he got it fixed? Hopefully this is just a phone call that he won't charge you for. Note that most devices only work on the 2.4GHz network. So maybe your old router was configured for the 2.4GHz network and now the same SSID and password is being used for the 5.4GHZ but the Chamberlain can't connect to it. Just some thoughts to consider.