No response in iOS Home App and Siri but shows accurate status of garage

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  • Updated 8 months ago
So my homebridge is all setup with my MyQ-G0201 WiFi hub connected to it in the MyQ Garage App. And I was able to add the homebridge and the WiFi hub to HomeKit successfully which might I add was not as simple as it sounds. But right now the homebridge is pretty much useless because when I tap the garage icon in the iOS Home App, it gives me “no response.” And when I try with Siri, it also fails. But somehow the home app accurately shows me whether my garage is or has been open or closed when I manually control the garage. So part of HomeKit is working, except the important part where I can control the garage with Siri. From reading other forums it’s seems people who have the same issue have no other choice but to get a replacement MyQ homebridge. Anyone else have this issue or know of any solution? I’ve been back and forth with Chamberlain support through email and then they just stopped responding to me so it’s been a few months now with no solution or help.
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Archie Garcia

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Posted 8 months ago

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Rocky Koehler

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Do you have a two band DSL Modem?  The MyQ bridge must be on the 2.5 Ghz band.  It sounds like you IOS home kit is on the 5 Ghz band.  My AT&T modem switches my IOS Homekit back and forth between the two bands without notice. Try putting both on the 2.5 Ghz band.
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Archie Garcia

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My router does have dual band, but all my HomeKit devices, including the MyQ homebridge and also my Apple TV are all setup and connected to the 2.4Ghz band only.
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MyQ Community Manager, Employee

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Archie, in case you missed my comment to you that was posted on a different thread yesterday - Given that there doesn't seem to be any issues by way of the MyQ app, and rather only in HomeKit, the best option is to contact Apple support. Here is a link to their product services and support page: https://apple.co/1ntKolI
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Rocky Koehler

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Maybe this video will help, it helped me with the setup just in case you missed something.
good luck.

https://youtu.be/6b5Y1EwXfTo
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MyQ Community Manager, Employee

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Rocky, thanks for sharing your tips with the community. Chuck