No response in HomeKit

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  • Updated 7 days ago
Everything worked fine until recently. I did switch my wifi to a single ssid for both bands but was having this issue right before which is why I started messing with it in first place. I got thw garage door opener and myq hub all set up and in homekit. I could control it from homekit for anout an hour. Now it says no response. I can open and close from the myq app and i get homekit notifications it opens and closes, but In homekit the hub and garage door opener say no response. Not sure what to do now.
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justin

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Posted 1 year ago

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Terry Rowell

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Same issue....MyQ app works but Home Kit says unresponsive. We made no changes to anything.

terryarowell@yahoo.com
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Chamberlain Admin, Official Rep

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Hi Terry,

Thank you for reaching out to us, We will look into this for you.
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Raymond J Sidwell

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I have the same issue but I can acces all my home kit devices on the chamberlain app!!
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Derek

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I have this same issue, and I have the Netgear Orbi router.
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Chamberlain Admin, Official Rep

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Hi Derek,

Can you email us at social@chamberlain.com with the subject line "myQ community. Issues with Homekit-Derek"? We'll have an agent reach out right away.
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Robin Moore

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That makes it very clear they are ignoring us and this problem
(Edited)
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Chamberlain Admin, Official Rep

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Hi Robin,

We apologize for any delays. We are happy to help anyone having issues with setting up myQ and Homekit. You can email us at social@chamberlain.com with the subject line "myQ Community. myQ Homekit. Robin Moore". We'll escalate your request.
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David B

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The issue is not setup. There is a firmware problem that results in dropped HomeKit connections. Please acknowledge and fix this problem.
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Michael Hudson

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I am beginning to think they have a problem that requires hardware swap out to fix and they are unwilling to do so so they are ignoring us here and in the direct product support lines. I filed a case which was ignored and ultimatley they sent me a case closed message even though I was providing them info as requested. I want to confirm that others with this problem are all using the G0201 origianl door gateway? That is my case and I think they need to send me a G0301 if they cannot fix the firmware issue that has cropped up along the way making thier gateway not talk to thei homekit hub when something changed a couple months ago. Like others, I can make this work for a few hours to a day if I unplug the Chamberlain homekit hub unit. Problem is, I don't have time to keep doing this so I end up with a useless integration with Siri that is the reason I made this purchase in the first place. Please others, comment are you on the G0201 older unit or the newer G0301. I need to figure out where the problem is so I can deliver the proper messaging in other forums to warn people about Chamberlain, their poor customer support, and the products that are the cause of this problem and subsequently a waste of money.
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David B

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I've been reprimanded by a phone support tech for not following their instructions accurately, had an email support ticket closed when I told them the issue was not resolved, and received the same "contact Apple" response in these forums.  

I've left a review on Amazon that discusses the problem in the product and in the support.  

Chamberlain has completely failed in their HomeKit implementation.  
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kevinstillson

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I was having this same problem a few months ago. Chamberlain finally had me switch out my smart hub for a Liftmaster 88LM Security. That becomes the new connection to MyQ. Now everything works flawlessly with the homekit compatible Chamberlain home bridge. I talked with Apple and they saw no problem on their end. It seemed to be hardware and how the smart hub and home bridge paired. Hope this helps someone! Good luck!
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Jim Donohue

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Hey Chamberlain Admin... How about the rest of us who also have "No Response" from our Home Kit but aren't named Derek?

Jim
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Chamberlain Admin, Official Rep

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Hi Jim,

We are happy to help anyone with an issue. Simply email us at social@chamberlain with the same subject line and include your name on the community and then we will escalate your request.
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FreeLunch

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I have the same issues.  MyQ app does control the garage door opener.  Home app shows "No Response".  Power cycling fixes the issue for a few hours.  Hard resetting/reinstalling the device does not help.  I called into the help desk and they are escalating the issue.  I should receive a call back in 48 hours.  From reading multiple internet sources, it appears that this is a hardware defect in the hub.  The hub worked fine for many months.  However, now it's not stable when connecting to HomeKit.
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Chamberlain Admin, Official Rep

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Hey there,

We wanted to follow up on your comment, Was an agent able to assist you? If the myQ app is working correctly on its own, we would recommend contacting Apple Support.
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David B

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Apple does not provide this kind of support. The problem is yours. Fix it.
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Derek

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For now, my “No Response” issue seems to be resolved after I updated my router firmware. I have the Netgear Orbi RBK50. After I updated to Firmware Version 2.1.4.16, I now see a valid status when I am home or away. Note, the first issue mentioned in Netgear Orbi Firmware Version 2.1.4.16 Release Notes is a bug fix that “Fixes issues with the Apple HomeKit connectivity”. Full release notes here:
https://kb.netgear.com/000059432/RBR5...

If anyone else has this router, hopefully this helps.
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David B

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I just left a 1-Star review on Amazon. Others may wish to pursue similar action.
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Chamberlain Admin, Official Rep

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Hi David,

Thank you for being a part of our community. Is your Amazon Review under Michael? If so, we wanted to follow-up on your review and your post, it seems that based on your comment below, one of our agents was able to help you troubleshoot your issue, are you continuing to have issues with your device?
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David B

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I was given this procedure by a member of the escalations team. He said that a factory reset does not clear cached HomeKit data from the device so this procedure clears that cache manually.

For 24 hours, it seems to have resolved the issue. It’s worth a try.

1. Delete the HomeBridge from the HomeKit App.
2. On the HomeBridge:
Press and release button two (2) twice, all three lights will come on, then quickly press and hold button two (2) until only the Green LED remains.
This will remove the cached data in the HomeBridge.
3. Re-add the HomeBridge back into the Home App.
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David B

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Update: this was not a permanent fix. Chamberlain is sending me a new unit.
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Jason Norris

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My hub is worthless.  Works about 10% of the time.  Most of the time in Homekit it just says no response
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David B

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New HomeBridge arrived today. Now my MyQ is undetected by the app after several factory resets.

I’m astounded at how convoluted and frustrating this setup process is. Chamberlain really needs to start from scratch on their Homekit integration. They’ve created a total mess.
(Edited)
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Michael Hudson

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Which MYQ main unit did you have (G0201 older unit or newer G03010)? I finally got a response from them because I referenced my problems on Twitter. Once I receeved a contact this time around the agent has been very responsive and knowledgeable including pushing firmware to my device that seemed to initially help but the problem returned again after a day. I think they will soon send me a new Home hub unit but if the problem was not fixed for you with the new hub, I wonder if I need to push for the G0201 being replaced as well. I long thought perhaps it was a bad interaction between the G0201 and the Home hub because I had not seen anyone reference a problem while using the G0301 with the Home hub. I will continue to work with them to find a fix and share details here. I am thankful Chamberlain has resumed efforts with me.
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Bob

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It is the G0201 that is the problem.  I was experiencing the same issue as many others above.  I went and purchased a G0301 and everything has worked flawless ever since...
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Michael Hudson

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Confirmed repair here. After connecting with Chamberlain via a twitter post or two, they began working with me at a new level. I had a really favorable follow-through with an agent named Galen who ultimately helped me resolve the issues via a swap out of my G0201 MYQ unit with the G0301 MYQ unit. The problem was fixed with that and I did not need to change out my home bridge as I suspected all along. I guess I just got into the home automation a little early with the G0201 but thankfully Chamberlain ultimately stood behind me and made this right. I am once again happy with the product and the company.
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Jason Norris

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I have problems with the MyQ home Bridge.  My openers are already MyQ compatible. 

(Edited)
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Noah B Wallace

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I too have this issue. The hub remains in homekit but the garage door disappears. It is also unresponsive in the MyQ app.

I have fixed this problem once, by resetting all Chamberlain products (myQ bridge and homebridge). But it only held for about 24 hours. Moreover, when I pair the MyQ with my garage door, it somehow wipes out all other devices paired with the door. So I need to re-pair tow opener in the cars, the keypad, and the opener inside to house. It is a huge pain.
(Edited)
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budf15

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I am having the same issue with a first generation MyQ G0201 dropping from HomeKit.  I have 3 garage doors.  2 are on a G0201 and have constant problems while one door is running on a new MyQ G 0301 and it is working flawlessly.  The old MyQ can be added to Homekit but then either drops out of Homekit shortly after, or shows "no response" on 1 or 2 of the doors in the Home App.  I have reset and re-added the old 0201 My Q 4 times and have seen the same sequence of events every time...everything works initially but within an hour or so, it starts going bad...no response, then doors drop out.  My case has apparently been elevated but still waiting to hear from the next level of support.  Based on other's experiences on here, I'm expecting them to swap out the old 0201 for the new 0301 unit.  Looks like that's the only functional solution.
(Edited)
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scottsimon1979

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Hello - I am having this same issue and have troubleshot it so much to no avail.  After reading these forums, I am convinced I have the same issue (I have the G0201 older unit as I bought it when it first came out).  This issue is driving me crazy and I would like to see if they would swap out my unit for the newer model as I really dont want to have to buy another just for HomeKit use when I already bought the HomeKit bridge.  How do I go about this process with them?
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olivialee

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I’ve had the exact issues for the last two weeks. I rebooted my router and it fixed things for me. My current setup: ATV on 5GHz and 2 HomePods on 2.4ghz. you can ask for help at iPad Support
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Don Sullivan

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I take it there is still no fix for this? HomeKit access for my opener stopped working a couple of months ago and nothing seems to make it work again. Both the Garage Door and the MyQ-58c are in a permanent state of No Response no matter what I do. I've power cycled everything multitudes of times but this no longer functions. It seems to have just stopped working with the introduction of iOS12 and nothing brings it back. 
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Don Sullivan

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So I made a change to the setup of my WiFi network today that (so far) has had a positive impact. I'm using the first generation Eero for Wifi and the Chamberlain Bridge is about 4 inches away from the main hotspot in that setup, and there is another hotspot about 5 feet directly above the garage door opener in a bedroom over the garage. All of the WiFi hotspots in my house are hard-wired with Gigabit ethernet so there is no WiFi bridging going on.

Out of random curiosity I opened up the Eero admin app on my iPhone to see if I could change anything there. The latest version of Eero software (I have no idea when it was released) had an Eero Labs feature called Band Steering where they can move devices to the optimal band for reliable performance in the house. Out of random curiosity, I disabled that feature, rebooted the HomeKit bridge and so far (it's only been about 5 hours so far) things are operating normally.

I'm not calling this victory at all, since previous power cyclings have stabilized things briefly as well. If this is indeed a fix for this, it does suggest the WiFi design of the HomeKit bridge is extremely poor if it cannot deal with this sort of modern Wifi setup. Not one other single device in my house had any issues at all with the Wifi except this one Chamberlain device.

I hope this fixes it because I don't have any other options.
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Don Sullivan

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So I'm at 27 hours since the network change and reboot and HomeKit access to the garage door opener continues to be back to normal. I opened it with my AppleWatch and Siri this morning and as of right now both devices (bridge and garage door) are visible in the Home app in a normal state.

My experience is just anecdotal but it feels like Chamberlain used some really old/cheap WiFi chipset that can't handle the efficiencies of modern mesh networks that can move things around to different bands and channels to optimize performance. And as a result, I have to lose that functionality for EVERY device in my house which is just not acceptable. One lazy manufacturer should not force me to remove functionality from my home network due to their laziness. Absolutely no other WiFi device in my house (and there are dozens) had any issues when the feature was active except the Chamberlain HomeKit Bridge. 

I'm going to let it set for another 24 hours to confirm stability and then I'll turn the feature back on again and see what happens. 
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Don Sullivan

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So it looks like this was all a false positive as with absolutely no new changes to my environment (I didn't switch the Eero back for testing) the garage Door and MyQ-58C are offline in HomeKit again. This thing seems to desperately need a firmware update to fix bugs but to my knowledge has not received one since I installed it 2 years ago. I'm starting to wonder (as I speculated above) if they just used a really cheap WiFi chipset that can't deal with modern WiFi systems and instead of actually fixing it, Chamberlain just ignores it and hopes it will go away. 
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dprichter

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This started happening to mine now to.  This is so irritating!  I have tried all the fixes mentioned here to no avail.
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Dave

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The occasional failure of devices to respond may be explained in the following article at the end of this post.  The inability of the devices to tolerate automatic wifi channel changes can make things disappear, or show as non responsive is based on the hardware and software used to make the WiFi connection.   I leaned this recently when I installed a new AMPLIFI HD WiFi system.  Chamberlain recommends that the router/access point be configured to use a set frequency and a set channel.  2.4ghz and 1,6, or 11 (see the article).  Most users (nor should they) have no idea about any of this WiFi tuning.  In the case of AMPLIFI it is designed for ease of use and thus  every setting that can be automated is.  Thus you can pick a frequency but not a channel.   As a result my MYQ went away, all my Leviton switches and all my iHOME plugs disappeared and so forth.  After several hours things started to comeback.  In the AMLIFI HD system I created an additional 2.4 ghz SSID and pointed all my Homekit devices to that frequency.   However I expect as channels change from time to time I will have devices become unresponsive or disappear.  A little better hardware and software can make this better for users, simple = good.  

Manual setting = increased dissatisfaction.  An inability to set something manually = frustration.

https://support.chamberlaingroup.com/s/article/Recommended-router-settings-for-the-MyQ-Wi-Fi-product...
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dprichter

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I have done everything support tells me to do.  I get the homekit connected and then I get no response!  COME ON CHAMBERLAIN!
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Stanley

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The bridge worked with HomeKit for a while earlier this year. However, it's becoming a pain recently. My garage door opener was still connected to the Bridge and can be controlled from MyQ app. But the Bridge itself was showing "no response" on HomeKit. I've tried to set the Bridge to default and went through the setup guide again. It showed up on HomeKit and worked for a few hours and then reverted back to "no response".
When I rebooted the Bridge, it would came back on Homekit, and worked for one "open garage" action then "no response".
Is there a way to have the Bridge working consistently?
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David B

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My resolution was to call, deal with Chamberlain’s subpar phone support, and demand the issue be escalated. The escalation team quickly sent me a new unit and I have not had the issue occur since installing it.
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Stanley

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I did call Chamberlain support, and they insisted the issue is on Apple HomeKit. It's a pain when two vendors constantly pushing responsibilities to the other. It is such a simple thing! I never had problem with Philips Hue, their stuff just work.

I'm not going to deal with Chamberlain HomeBridge anymore. For me, Raspberry Pi is the way to go.
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Don Sullivan

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The fact that I have 40 other HomeKit devices in my home and absolutely none of them are experiencing these issues suggests it is not a HomeKit issue but a software bug in the Chamberlain hardware that they are too lazy or arrogant to fix. Since you don't buy new Chamberlain hardware very often they've got our money and seem to have decided they have absolutely nothing to lose by just blowing us off and not fixing the problem. This is exactly how they acted back when the whole HomeKit debacle exploded in their faces in the beginning. They refuse to take responsibility, blame others and then ignore their customers.
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Stanley

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Update on my Garage Door Opener integration with HomeKit. I rebooted my wifi router and re-added the bridge, it worked for roughly 4 weeks. It failed to connect again yesterday.

I was fed up with Chamberlain HomeBridge and decided to use my Raspberry Pi as HomeBridge and downloaded chamberlain plugin, it's working well so far. I'm also using the same Raspberry Pi as HomeBridge for WeMo and Google Nest.




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Rick Collison

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My Homekit setup works fine with My 819 LMB Home Bridge, but only when I'm on the home network. Once I go remote (WiFi to LTE), I get a "no response" error. 
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Noah B Wallace

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I bought the myq 3 series to see if I could fix my issues. It worked for a while, but now the icons in the home app say no response. I get notifications when teh door opens or closes, but I can't control it form the home app. Last time I tried it with the myq app the opener worked.

Quite strange and exceedingly frustrating.
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Nathan Larsen

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I've received replacements of both my Home Bridge & Home Hub, and despite having this new hardware, I still couldn't get them even set up in the MyQ app. Chatting with support again yielded the result of determining that the Logic Board of the motor needs to be replaced. It should be here this weekend, so we'll see if that's the missing key.
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Chris Gillett

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I have placed the MyQ HomeKit Bridge on a WeMo Outlet scheduled to power cycle every 2 hours - Now my Garage is Connected and I am able to open and close with Voice commands via Siri 100% of the time - Hope this solution helps some of you :)
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Mike First

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Does the Wemo outlet have the ability to power on and off automatically at certain times? I’d like to do that to reset my internet but of course I can’t send a command to turn it on remotely after the internet is on.