no notifications with an open garage door alert setup

  • 1
  • Question
  • Updated 3 months ago
no notifications with an open garage door alert setup, I just woke up with garage open for 10 hours due to something blocking it, and no email or notification (both setup) its a fresh alert since it wasn't working before and I tested it and it didnt work so i redid the alert and it seemed to work after 5 minutes via email. now it isn't working again.  any thoughts?
Photo of Jeff Dempster

Jeff Dempster

  • 16 Posts
  • 1 Reply Like

Posted 10 months ago

  • 1
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Jeff, let's start you off with this guide: http://bit.ly/2FKEeum. After that, let us know if it works out or if you need further assistance. Thanks, Lauren
Photo of Jeff Dempster

Jeff Dempster

  • 16 Posts
  • 1 Reply Like
I click test and get the email or alert.

I sit around and wait with the garage door open for the past 10+ hours no email comes.

Send me an alert when the...

Garage door is open

for longer then....

5 minutes

All Times and Days

Push notification and email notification is toggled on

Alert is enabled is toggled on

In the history from the 16th i have one alert. I remember it working one time since i reset this thing up again
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Jeff, thanks for the additional info. I've requested a customer support agent contact you for further assistance. Please keep an eye out for an email. Lauren
Photo of Jeff Dempster

Jeff Dempster

  • 16 Posts
  • 1 Reply Like
Looking forward to it as this is the only reason really to have the app, to find out if someone left the door opened, as closing it from an app on a phone and opening it without voice commands (a paid service) is not really much use even in a smart-connected home
Photo of MyQ Community Manager

MyQ Community Manager, Official Rep

  • 798 Posts
  • 43 Reply Likes
Jeff, just wanted to check in. Has this issue with your notifications been resolved? Thanks, Lauren
Photo of Mike

Mike

  • 6 Posts
  • 0 Reply Likes
I have the same question and wondering how this was resolved?
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 134 Reply Likes
Mike, did you try this guide offered above: http://bit.ly/2FKEeum? Also, please provide additional details about the issue you are experiencing. Thanks, Chuck
Photo of Mike

Mike

  • 6 Posts
  • 0 Reply Likes
Yes Chuck, I reviewed the alerts troubleshooting guide. I have no issue receiving alert notifications so the link/guide is of no help. The issue is that it does not seem possible to set an alert that notifies the user of a door that's been left open after a particular time unless the action of opening the door takes place after that time as well. As several other users have described, it is implied that this function is possible but I haven't figured out how to accomplish this. I just want an alert notification in thr event my garage door us open after 10pm, regardless of when it was last opened.
Photo of Steveo

Steveo

  • 1 Post
  • 0 Reply Likes
I would LOVE some help on this same issue.  I have a MyQ hub connected to my Genie Max Pro Garage Door Opener.  Everything works fine.  I can raise or lower the garage door with my phone app, and I have set alerts that tell me when my door goes up or down.  I get an SMS text each time.  I also set an alert that seeks to tell me if my garage door is open after 10pm.  I selected "Opened" at the top of the alert, put in TWO MINUTES for the Required Duration, and chose specific times of 10p to 11:59pm, Everyday.  I have Push Notification selected.  

Nothing happens.  Please help me.  Thank you. Steve
(Edited)
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 257 Posts
  • 9 Reply Likes
Hi Steveo,

Have you checked out this article?
http://bit.ly/2FKEeum 

Let us know if it helps!
Photo of DP

DP

  • 1 Post
  • 0 Reply Likes
 The posted and re-posted push notification troubleshooting article is off-topic and does not cover the issue.  This thread is NOT about troubles receiving general push notifications.  The issue for which help is being sought is the failure of one type of alert.  Previous posters and myself are receiving open/close notifications without issue.  Please do not re-post the same off-topic particle and consider helping with the actual issue.

Open Garage Door Alerts DO NOT WORK!    Other alerts, i.e. garage door opening or garage door closed work fine.  

I expect 3 types of alerts:

1.  Garage door just opened.
2.  Garage door just closed.
3.  Garage door has been open for an extended period of time.

I receive push notifications and emails for alert types 1 and 2.  I DO NOT RECEIVE type 3 only.

Please offer some guidance on resolving the problem with failure of alert type #3 with knowledge that push notifications are properly configured and working for alert types 1 and 2.