NO NOTIFICATIONS OR EMAIL WHEN DOOR IS OPENED OR CLOSED

  • 1
  • Problem
  • Updated 2 years ago
No Android notification or email received when door is opened or closed. Test alert is successful.
I have deleted and re-added the device with no different results
Photo of dave

dave

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Jim

Jim

  • 70 Posts
  • 9 Reply Likes
Which version of the app?  Needs to be app version 3.70 or higher.
Also, are notifications enabled for the app (under App Manager)?
Photo of dave

dave

  • 2 Posts
  • 0 Reply Likes
Version 3.73 for the app.  Today I went to the chamberlain dashboard website and I clicked to open the garage door. To my surprise I got a notification on my phone, email, and an event on the history log. I clicked to close the door, and no notification,email or event was posted. I click to open, I get notifications & etc,. Click to close, nothing. Click again to open..this time nothing, click to close ..notification. This seems to be sporadic. Sometimes it works for open, sometimes for close, sometimes not at all.
Question:
1.Is there a min time the garage door must be open/closed before a notification is sent?
2. Is there a port on the router that must opened or configuration that must be set?