New Schedule Function Opens instead of Closes door. Serious bug.

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  • Updated 2 years ago
I updated my iOS app and setup a new scheduling function to issue a door close at 8:30AM and 9:00PM. The evening schedule works just fine but the moring schedule OPENS a closed door.  It's done it 3 days in a row.  Yes, I have deleted the schedule many times and triple checked its set to close and not open. I don't trust it. Any ideas? Thanks.
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Bryan Kasteler

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Posted 2 years ago

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Magphen Leung

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I have experienced exactly the same thing.  I have a schedule set for 11pm every night to close the garage door.  Yesterday, it opened the door at 11pm and did not close it afterwards..

Serious BUG BUG BUG..  how can MYQ issue a buggy app without testing it thorughly.. This is very bad rep..
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Dan Riley

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Same thing here, opens a closed door. The scheduled closing is setup as a precaution for a forgotten door, but it's opening Instead.
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Bryan Kasteler

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I might have found a clue. This morning my wife left and I watched the door status in the app. After 4 minutes I wondered why she hadn't shut the door. I looked into the garage and the door was closed yet the apps on iPhone iPad and computer showed "open". I left it alone for 15 minutes. Logged off and on on the iPhone app to refresh the status. Still showed open but it was closed.

I think the door position sensor is flakey. The app doesn't report a low battery nor should it be low at only 3 months. It works other times correctly. When the scheduler receives a bad detection of "open" it's going to close the circuit to the opener and the door which is really closed will open.

I've had the system report a door open a few times in the last year when it's been closed. I've even driven home from work in a panic because I don't trust it. I'm not using the scheduler until I read where the sensor reliability issue is resolved.
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MyQ Community Manager

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Hi Bryan, 

I believe we have solution to your problem.I sent a private message to your email address that you provided when you signed up on the MyQ Community. Will you please respond to my email with your contact information so I can have someone from my customer support team reach out to you? 

Thanks! 

Kylie 
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Jeff

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I too have had the issue of the garage door opening on a scheduled close. I as well have had occasional erroneous status reports and have even had to have someone check on my door while I was out of town. I am used to not fully trusting electronic tech and can shrug off the occasional error or glitch, but since it appears that this is not an isolated issue and you appear to "have solution to [our] problem" could you please contact me as well to troubleshoot?

As an aside, I have thought on multiple occasions that a valuable hardware/app upgrade would be an integrated (low res) camera for visual confirmation of door status.
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James Zeman

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Can you please share what the solution is for this?  I am considering buying one of these but not sure if I want to try with this issue looming.
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Bryan Kasteler

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Everyone,  I have responded back to Chamberlain.  They will contact me and we'll try a few things to see if it works.  I will respond back here with a status and possible solution as soon as I can.  I appreciate them helping and hope the solution works.
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Bryan Kasteler

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UPDATE: As promised here is the solution the worked for me.  It's as simple as changing out for a new battery.  It is critical for the open/close sensor to function properly so the scheduling function will know the door is up.  2 Days ago my sensor quit sensing up or down at all.  I pulled that battery and it registered 2.98 volts.  I installed a new battery but checked before doing it and the voltage was 3.20 volts. The sensor works perfect now.  I turned on my scheduling function again and will watch it over the weekend while I'm home.

In my communication with MyQ support I said: 

"It is well within acceptable behavior to need to replace the battery occasionally.  My concern is that the app on the phone or on the web does not show a low battery status.  I have my MyQ linked to my Wink controller also.  Using the unofficial winkathome.net URL it showed a 100% battery power on the old 2.98V battery.  Obviously the door sensor does not report a low battery in the Wink URL or on the iOS app on my phone.  Maybe there is programming change to the low battery algorithm that should be done so the user gets a warning long before the sensor doesn't work.  A reliable notification if the door is up or down is critical to the new MyQ scheduling function."

Replace your sensor battery with a new lithium CR2450 and give it a try.  We'll have to wait and see if they can adjust the notification on the iOS/Android apps long before the battery goes to low for reliable door position sensing.

I hope this helps.

Edit: In an FAQ I found the following: "The door sensor is design to flag the MyQ App to replace the battery, however if the battery is removed and put back in, this flag will be reset and the battery will deplete before low battery flag is presented again to the user." I did remove the battery and so it may not have sent me a notice.
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