New Router/WiFi Password; How to Reconnect MyQ Openers?

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  • Updated 4 weeks ago
I've installed a new router and changed my WiFi password, and can't understand how to reconnect my (2) MyQ garage door openers.  I've looked at Chamberlain's site, but this scenario (a common one, I would think) isn't shown anywhere.

I have the current model hub (the one that works with HomeKit...I upgraded from the original hub last year), and it has both the blue and green (?  could be yellow) lights on it blinking.

Both openers appear in both HomeKit and the MyQ app but both are, of course, shown as offline. And I don't see anything in the WiFi networks section of my iPhone settings that has MyQ or Chamberlain in it.

I'm hoping someone here can help me with the "For Dummies" version of what I need to do.  Maybe something like:

1.  On your hub, do (this)
2.  On your garage door opener, do (this)
3.  In your MyQ app, do (this)

(I emailed Chamberlain support with this question, but am hoping posting it here might provide a quicker response).
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Mike Osborn

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Posted 7 months ago

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MyQ Community Manager, Employee

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Mike, we would be happy to check on the status of your request with our support team, if you are still looking for help with this. Let us know. Thanks, Chuck
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Mike Osborn

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Chuck,

Yes....still waiting for a reply from the support team.

Mike
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Mike Osborn

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I just got off the phone with Chamberlain tech support, and the "fix" was ridiculously simple:

1.  On the MyQ hub, hold the "gear" button down until just the blue light flashes.
2.  Go to my iPhone's settings-->WiFi and look for the MyQ hub in Discovered Devices.
3.  Tap on Connect....wait about 30 seconds. Click "Next"...then click "Done".
4.  Back up and running...am able to open/close doors with Siri once again!

Just a suggestion....this would be a fairly common operation as routers/passwords are changed all the time.  Adding it to the FAQs would be helpful.
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MyQ Community Manager, Employee

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Mike, we appreciate you sharing this resolution with the MyQ Community. Glad to hear the solution was nice and simple. Thanks, Chuck
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Philippe Chebli

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I'm having the same problem. I replaced my router and now myq connection is gone. Network name and password are still the same.
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MyQ Community Manager, Employee

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Philippe, what MyQ device(s) are you using? For a Wi-Fi Hub, start with this guide: https://bit.ly/2FlPPi6. Let us know how that goes. Thanks, Chuck
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stephen ellison

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so this is nuts I don't get anything that finds my wireless network- where is it supposed to be on the ap?  the "discover devices box says "NONE"  I am sitting next to my router do I need to do something with the garage door opener again?
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Chamberlain Admin, Official Rep

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Hi Stephen,

We found an article that we think can help. Let us know what you think.

https://support.chamberlaingroup.com/s/article/Why-won-t-the-Wi-Fi-Garage-Door-Opener-or-MyQ-Garage-...
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Carl

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Tried the procedure listed above and it does not work. All I did was change the SSID. I know the wifi signal is strong enough. Is there another procedure to use?
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Delta5

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It’s woefully lacking in any documentation or in the application. If you change your SSID, do a hard reset on the MyQ until the blue LED blinks. Then the MyQ will broadcast *its own* WiFi SSID (MyQ-XXN), connect to that, then go to it’s IP, 192.168.0.2 (or whatever) in a browser. That’ll take you to a webpage where you tell the MyQ itself how to connect to your home WiFi. Scan for your normal home network, select, give it the password, etc. That’ll allow the MyQ back on your “new” WiFi network and allow the normal setup to continue.
(Edited)