New Liftmaster Garage Door Opener and MyQ does not allow me to configure

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  • Updated 8 months ago
 I just bought a brand new house that came with a Liftmaster Model 8365W-267 Garage Door opener with MyQ and security 2.0 . I have followed the directions to set this up with the phone and it does not work. It states to open the end where the buttons are under the light cover. I am supposed to push the yellow button 3 times and then the rectangular shaped button should light up blue and then go to my phones wifi and look for the MyQ-xxx and choose it. The issue is the rectangular shaped button never lights up any color let alone blue. Also when I push the yellow button 3 times all that happens is the up arrow button starts blinking yellow. I also tried hitting the learn button on the wall switch and it states the opener should beep once and I have 20 minutes to set this up and this doesnt work either. When I hit the learn button it flashes for about 5 seconds and then goes solid again. To me it seems this unit is faulty and needs to be replaced. I also unplugged the garage door opener let it sit for a minute and then plugged it back in I did see the rectangular button blink various colors including the blue they talk about but only for a second and then there once again is no light on that rectangular button
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Chris John

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Posted 8 months ago

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