New iOS App worse than old app

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  • Updated 3 weeks ago
The new app (version 4.127) has several problems:
  • There's a spinning "busy" circle on the right that indicates it's busy or can't connect to server. This doesn't seem to go away and doesn't allow me to operate my garage door. This is a HUGE issue. I can immediately switch to the old app and it works fine. 
  • The sensor on my garage door incorrectly reports the position of the when it's closed and vice versa. I have a Nest camera that I can look at to get the true state of the door when I'm away and close it if it's open. The new app gives me a "too many errors" error when this happens and tells me to go cycle the door manually...but I'm NOT HOME. The old app doesn't time-out. I've shimmed the sensor to try to make it more accurate, but I still like the old functionality better. 
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Tyler Muth

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Posted 2 months ago

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Chamberlain Admin, Official Rep

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Thank you for making us aware of the situation. We would like to get you in contact with one of our agents. Is the email address that you have on file on the community one that we can use to reach you?
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This new app is horrible and usually reports a wrong state Of the door!!!!!’ This MUST be fixed ASAP!!