New install LW9000WF WIFI setup has issue not transmitting SSID.

  • 1
  • Problem
  • Updated 3 years ago
A bit disappointed with the opener.  I replaced my existing door opener with the LW9000WF specifically for the WIFI application.  Problem is in the setup it is not broadcasting the SSID so I can set it up.
Called support and they have seen this issue but had to pass it up to the Tier II support/engineering.  
Anyone else have this issue and if so what was the solution?
Photo of Jim L

Jim L

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Randi

Randi

  • 32 Posts
  • 1 Reply Like
Hello Jim, I apologize it is not showing up on your Wi-Fi network list. Can you please try turning off your Wi-Fi on your phone and turn it back on. Also, you will want to be in the garage, in close range of the garage door opener and (I don't think this is the case but worth mentioning) the unit has to be running off the electrical outlet power and not the back up battery. If you are still having issues with the network not showing up, please feel free to email me directly at MyQCommunity@Chamberlain.com.