New 823LM wall switch having problem pairing with 828LM gateway

  • 1
  • Question
  • Updated 7 months ago
I just bought an 823LM wall switch and had it installed.
It pairs with 888LM nicely.  Garage door opens with all the garage lights on.

However, I am having trouble pairing it with 828LM.
I tried to do the pairing with the android app.  When app asked to push 823LM learn button, I pushed and the light flashed.  But, the app kept waiting and timed out.

Is this anything else I can try?  I really like to be able to configure the timer on the switch.

regards,
Frank
Photo of Frank Hsu

Frank Hsu

  • 2 Posts
  • 0 Reply Likes

Posted 9 months ago

  • 1
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Frank, thank you for the detailed info. Are you still having trouble? If so, send me another note and I'll have a customer support agent reach out to you for assistance. Chuck
Photo of Frank Hsu

Frank Hsu

  • 2 Posts
  • 0 Reply Likes
Hi Chuck,

I still cannot pair with 828LM.  It pairs nicely with 888LM and remote.  I need help.

regards,
Frank
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Frank, someone from our support team will be in touch with you shortly. Thanks, Chuck
Photo of Eddiebee Eddiebee

Eddiebee Eddiebee

  • 2 Posts
  • 0 Reply Likes
I'm having the same problem. Can you have someone get in touch with me?
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Eddiebee, to be sure we address your specific issue, could you please provide information about what you're experiencing? Thanks, Chuck
Photo of Eddiebee Eddiebee

Eddiebee Eddiebee

  • 2 Posts
  • 0 Reply Likes
I'm having trouble getting my 823lm to pair with my 828lm gateway using the Android app or my PC.