Neighbor's homelink can open our garage door

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  • Updated 8 months ago
I installed our myQ retrofit in May 2016 (purchase date of 5/25/2016). It was working fine till a few weeks ago when the battery ran out in the sensor unit, so I replaced it. Afterwards, I noticed that our garage door opens and closes randomly and I narrowed it down to our neighbor's car. His homelink can open our garage door (other way around isn't true!). Today, with our neighbor in our driveway with his car, I did some experiments. The only time his homelink can open our garage door it's when I connect the myQ to the garage door opener. Programming all other remotes and our cars' homelinks don't do that. This is a specific problem with myQ. 

Has anyone else seen something similar? Anyway to correct this? For now, I have left our myQ unconnected.
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Shahram Abdollahi

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Posted 1 year ago

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Michael Parker

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Sounds more like your neighbours car was in pairing mode when your opener was in learning mode for the myq device


Best option is to consult the manual for the actual opener not the myq and find an option to “forget all remotes”. Then once done reset it to just the myq and any other of your door remotes. Make sure your neighbors car isn’t around when that happens and that should fix it
(Edited)
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Shahram Abdollahi

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That's one of the first things I did, it didn't help. Even today, with my neighbor, I reset the whole thing twice, started programming the remotes and homelink and every time I added myQ, his homelink could open our garage door!

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MyQ Community Manager, Employee

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Natalie, let's get that working again for you. Try the steps in this link: https://goo.gl/M2i2df. Let me know how that goes! Lauren
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Shahram Abdollahi

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What MyQ community manager is proposing is just their boilerplate suggestions and didn't work for me and I doubt it will work for anyone having this issue. I was a bit disappointed in that, as they weren't willing to spend the time to get to the bottom of this problem. 

My feeling is that this problem started once they introduced the integration with Apple Home Data. I tried many things, including resetting the whole thing, reinstalling the MyQ and the sensor, reinstalling the App and one final step that I think did it: I disabled Home Data from the phone settings for the App. Please note that this setting isn't inside the App. For iOS, at least, you have to do it from the main settings menu of the phone.

Please try it and report back on the forum.
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MyQ Community Manager, Employee

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Shahram, thank you for your input. I can assure you that we are more than willing to help. More often than not, these troubleshooting tips do the trick. However, if you're still experiencing issues after going through these steps, we ask that you send us a note and we'll have a customer support agent contact you directly. 

Thanks,
Lauren
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Shahram Abdollahi

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Thanks Lauren. I don't have the issue anymore, with the steps I pointed out above. At the time, I filed a ticket, Case Number: 20170824-311075, but the suggestions were the same as your link and didn't really work. 
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MyQ Community Manager, Employee

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Shahram, I'm glad to hear it's up and running. Please feel free to send me a note if you need any assistance in the future. Lauren
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geraldine zilinsky

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We are now having the same problem BUT MyQ is not involved.  We didn't even know there was such a thing.  Our neighbor's remote is all of a sudden opening our garage door.  We were fine for 4 years and now his remote opens our door!  How can that be?  What do we need to do?
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MyQ Community Manager, Employee

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geraldine, these troubleshooting tips will help: https://goo.gl/4bpiug
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Michael Parker

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Reset the remote codes on the opener and have it re-learn your remotes only, preferably when your neighbour isn’t around so his remote can’t sneak in a learn