MyQ won't work under 20 degrees

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  • Updated 5 months ago
The MyQ stops responding when it's below 20 degrees outside. I checked the battery using a battery test I found on your site at 22 degrees outside (likely 30 inside the garage?) and it passed up to 8 button depressions. Do you have any suggestions? It's only about 8 months old. Thank you!
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Hethyr Fouse

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Posted 5 months ago

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David Carlin

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I had similar issue and replacing battery in door sensor fixed it.  I did not find a battery tester to be helpful - especially on a coin cell battery, they can only be tested when a load is applied to the battery,
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Social, Official Rep

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Hi Hethyr, Please send us an email at with the model number of your product, along with the following information:
1.     Phone number
2.     Zip code
We will have one of our technical support specialists reach out to you as soon as possible.