MyQ won't open - 'Close Error'

  • 3
  • Question
  • Updated 3 years ago
Device appears to function properly except when garage door is closed, via the app or the opener itself, it gives a 'Close error' but door closes just fine either way. The 'Close error' prevents the app being used to open the door at all, as the error comes after closing the door with the app or manually. Can monitor and close door with the app, but absolutely cannot open. I have deleted and re-synced the MyQ a number of times, no difference. Please help.
Photo of Nate

Nate

  • 2 Posts
  • 1 Reply Like
  • upset

Posted 3 years ago

  • 3
Photo of Dawn

Dawn, Official Rep

  • 274 Posts
  • 63 Reply Likes
Nate - What type of garage door opener do you have programmed to the hub? Where is the sensor located on the door? Is there any way you could send me a picture of the placement of the sensor? My email address is MyQCommunity@Chamberlain.com
Photo of Nate

Nate

  • 2 Posts
  • 1 Reply Like
Everything seems to be working fine as of the last week. I was using the app to close the door and monitor its status and I would open it with the wall mounted button or the run of the mill aftermarket opener in my car. After a couple of days of operation in this fashion it seemed to realize the door was working fine and it is not giving me the 'Close error' I was getting. I can now use the app fully as intended. Thanks for your quick response and I think I am all set from here.