MyQ won’t redirect after request to connect to Google Home

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  • Updated 5 months ago
Here are the steps that I go through...get stuck where MyQ won’t redirect.
Start with MyQ and account linking


I get redirected and asked to log in


I enter the correct information and get stuck at the following screen....says redirecting but never does. Google never gets connected to MyQ.
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Jean Bélanger

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Posted 10 months ago

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MyQ Community Manager, Employee

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Jean, thanks for these details. I'm running them by the technical team. I'll report back as soon as I hear anything. Lauren
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MyQ Community Manager, Employee

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Jean, this webpage provides instructions for pairing MyQ and Google Home when you get stuck at the redirecting page: https://goo.gl/f7SQ7A. Based on the screen captures you sent, this should solve the issue. If it doesn't, please let me know and we'll figure out next steps. Lauren
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Jean Bélanger

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Hello, Lauren...thanks for taking this on.  The screen captures in the above solution unfortunately are out of date.  There are no three vertical dots available only a refresh circle as my screen captures show above.  Having said that, if I choose the Chrome icon on the bottom, as soon as I log into the screen it says I have to open Google Assistant then puts me exactly at the same screenshot as the last one on my list.

In other words, your help would still be appreciated!!!
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Jean Bélanger

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BTW...if I go to Google Assistant or Google Home on my iPhone, MyQ is not linked to Google Home in any way.  I can look at the linked devices and MyQ is not there.  Thought this may help.
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MyQ Community Manager, Employee

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Jean, I'm going to have a customer support agent email you at the address associated with your MyQ Community account. That OK? Lauren
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Jean Bélanger

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I have no issues.  Let's solve this!
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MyQ Community Manager, Employee

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Sounds good. Look for an email shortly. Lauren
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Cailin Heinze

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I'm having the same issue with the redirecting never going through.  However, when I click on the 3 dots and "launch in Chrome", it opens the
Chamberlain app and I'm stuck in a never-ending circle. Also, the MyQ app had me download Google Assistant, but it was already installed as is Google Home as I've been using both for years. 
(Edited)