MyQ Switching WiFi Nightmare

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  • Updated 2 weeks ago
  • (Edited)
I have a suite of Chamberlain MyQ products including the hub, HomeKit bridge, and two sensors for two garage doors. Yesterday I installed a new WiFi router and have been fighting with my Chamberlain products ever since. ALL other smart home products that I have, including locks, shades, lights I have had ZERO issues with swapping to the new router.

I have reset the MyQ Hub, HomeKit bridge, and even my garage openers (erased all remotes), fresh batteries, LOTS of frustration. Since then I have experienced the following issues:

1. Cannot add the second garage sensor (no beep). But after resetting I can add the alt sensor just fine, but never a second one. New batteries in both sensors

2. I have had both garage doors wired to one sensor. Meaning one will go up, the other down.

3. Pairing to the homebridge added one sensor, but not the other. Ultimately both doors dissappear if I was able to get past issues 1 and 2 above.

Frustrated beyond belief.
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richwillmore

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  • frustrated

Posted 11 months ago

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Michael Parker

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It sounds like what ever setting you have on the 2.4GHz side of the router may not be compatible

I had the same issue with another vendor. It wasn’t until I changed a few settings did that companies smart plugs start to finally work.

I’d call into chamberlain and see if they have some suggested settings for you new router
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richwillmore

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Appeciate the thoughts Michael. It is a 5ghz AMPLIFI mesh network but did appear to switch to 2.4ghz for the MyQ Hub. Still could be settings on the router... it just doesn’t feel like it.

Everything worked great for 6 months during the initial set up.

Feels like the hub isn’t fully resetting
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Chris VT

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Was there ever a solution? I have the Amplifi also with same issue. Thanks!
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Michael Parker

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The myQ stuff will only connect on 2.4GHz. Make sure channel width is 20mhz for it. That should help

I use Ubiquiti gear too although it’s the UniFi product
(Edited)
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richwillmore

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Yep. Always was 20mhz. :/
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Michael Parker

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Interesting try 40Mhz. I’m using that currently without issues
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Social, Official Rep

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Hi Rich,

We apologize that you are experiencing this. If can email use at social@chamberlain.com we will escalate this issue to our Technical Team.

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Chris VT

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Rich, was there ever a solution? I have the exact same router and issue. Thanks!
(Edited)
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richwillmore

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Chris, YES there was a solution and with x3 cars, x4 garage remotes that I was constantly resetting it took some effort. It was a combination of issues but I do not believe the router was to blame, it has been flawless for almost a year now. Chamberlain even sent me a second MyQ device but it made no difference to my original issue — have since handed my old MyQ device to a friend who has had zero issues with it.

A lot of this is from memory but I was not fully resetting the MyQ devices (I have the HomeKit device too) properly. Something was always ‘stuck’, partially reset. Powering on after a reset and waiting for a couple of minutes helped to ensure all was cleared out. Do start from absolute scratch by resetting everything, the openers, everything. The support line had me swap batteries but this did nothing to help.

Then my issue was adding both garage doors to the HomeKit device, which involves basically removing the saved doors from the original MyQ device and adding them to the second. This was the biggest issue I could never resolve until I found this: https://myqcommunity.chamberlain.com/...

The post that says something about ‘surprised the manual doesn’t cover this’ was the key for me for this issue.

It’s been 10-11 months no with zero issues. Power outages, router firmware upgrades... no issues. Setup on these things, esp with two doors, is just a nightmare. But once they are set up they are very very solid and dependable. Keep me posted!
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Chris VT

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Awesome, I will try this and see how it goes. Thanks, and will do!