myQ smart garage will not program to Chamberlain Whisper Drive

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  • Updated 6 months ago
I bought a myQ smart garage hub.  My garage opener is Chamberlain Whisper Drive 2011 Aug, part no. 41A5483-4C-315.  I have the hub connected to the wifi (showing solid green), when it asked to pair with the garage opening.  When it first trying to register, it closes and open the garage door once, then It keep spinning and asking me to make sure I pressed the program button and failed to program in the end.  Tried reseting both garage opener and the hub and still no success.  Spent good 3 hours working on it and still stucked at pairing on the app.  Please reach out to me asap on garychan.ph@gmail.com, I wish to get it working soon.
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Gary Chan

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Posted 6 months ago

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Gary Chan

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More to add, mine is a Purple button Chamberlain.
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Chamberlain Admin, Official Rep

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Hi Gary, Thanks for giving us your feedback. This is definitely not the experience that we want you or any of our customers to have and we will pass this to an agent for assistance. 
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Gary Chan

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Hi there, Will I be contacted by one of your rep soon?  Thanks.