MyQ SGH + HomeBridge Getting closed notification after 5 minutes

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  • Question
  • Updated 12 months ago
I installed the MyQ SGH (MYQ-G0301-D) and HomeKit hub a month back and it has worked very well so far. When ever I open the garage door either through the app, the button in my garage or car, I get the Open notification immediately. Not so much with the Close notification. At least a few times a day, I'll close the garage door and will get the notification after about 5+ minutes. I must say the SGH is installed on the ceiling of my garage and the Homekit hub is just placed on top of my garage refrigerator.

Any clue as to why this is happening?

Thanks,
Rohan
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Rohan

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Posted 1 year ago

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MyQ Community Manager, Official Rep

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Rohan,  I'm looking into an answer for you. Chuck
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Rohan

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any updates?
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MyQ Community Manager, Employee

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Rohan, a customer support agent is going to email you by tomorrow to help resolve this issue. Chuck