MyQ set up frustration: incessant flashing blue and green LEDs

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  • Updated 4 months ago
Yesterday I spent a few frustrating hours getting my new MYQ-G0201C connected to my WiFi. It kept getting into a state of blue and green flashing LEDs. In the end I was able to figure out how to get it connected through trial and error.

My WiFi router is a Hitron CGN3 using WPA/WPA2 AES for wireless security. After failing to get the MyQ connected with my default WiFi set up (I tried using BlueTooth setup and WPS), I removed the security and made the WiFi open. Note: it required patience giving the MyQ hub time to connect and I rebooted my router which may have helped.

Then I tried to add the security back. In the end the setting that worked was using WPA2 AES. Neither WPA/WPA2 (default) nor WPA settings worked. It only worked with WPA2. Again I needed to be patient to allow the hub to connect and I rebooted the router.

The MyQ now works as it should. I hopes this helps others if they run into a similar WiFi set up challenge.
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Jamie B

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  • frustrated

Posted 4 years ago

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MyQ Community Manager, Official Rep

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Apologies to hear about the experience you had. If you experience any other issues, please do not hesitate to contact us at myqcommunity@chamberlain.com or by contacting our technical support center. We'd also be glad to discuss any other experiences you may have had with the setup of the Wi-Fi. 
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Steve Jones

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Yeah, I also have the CGN3, a reboot with the settings above did fix it. Has to "WPA2" only and a reboot seems to be required.
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Jamie B

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I chased problems for months with the CGN3. I'm much happier now that it's in bridge mode and the MyQ has been rock solid ever since.
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Anil

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It should be simpler than this.  None of the other WiFi-enabled stuff has this level of complexity.

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Eric Sherwood

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Yesterday I purchased a new HD950WF garage door opener and installed it without any issues. However, I have spent hours attempting to connect it to my wifi system without any success. I have discussed the matter with Jeannie (your tech advisor) who gave me a long list of items to change with my router. (Case #20170418-97085) I performed all those tasks and still, it won't connect. In purchasing a brand new item, I should not have to deal with all of these issues. I was told I’m having server issues...no, I’m not. I have multiple other items connected to my modem via wifi without any problems. The fact that this is taking me literally hours to deal with is beyond frustrating. Your system should not require hours of port opening, firewall adjusting, and frequency tampering to make a connection with your device. If Chamberlain was aware of these issues, they should have been noted on the box. I have found numerous other people via chatrooms who have been experiencing the same issues. At this point I would ask you, what do you propose?


Thank you,
Eric 
(Edited)
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bryan

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Eric, were you able to get answers? Trying to adjust my Verizon Fios router but the settings are endless and this is beyond frustrating and should not need these steps to complete. Thanks
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jefftingey

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I'm having the same issues as well with my new router. Very frustrating!
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Haresh Patel

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I am also having the same issue.  I removed password from my wireless network, it is set to WPA2 - Personal and 801.11 b/g/c.  I still cannot connect to MyQ- network.  I get 'No Internet connection' message. I have spent more than 5 hours trying different combination and restarting my router after each change.  Their help is also useless as they simply send that document which requires you to change every setup.