Valued myQ customers,
Service has been restored to our myQ servers. Please accept our sincere apologies for any inconvenience. Rest assured that at no time during the outage has any data been compromised.
Thank you for your patience.
-The myQ Team
I was told by customer support last night that I could not setup my newly installed C455 for internet access because of server issues. Today I am getting the same error message when trying to add a "New Place": An error was encountered adding your gateway. Please contact support. (225). Is this a problem on your end or am I doing something wrong?
When trying to use the Liftmaster myQ app (v3.105.3 (6847)) during the outage it did show an "unable to connect" error message. Curiously there is nothing in the History section of the app showing any issue ever occurred. It seems like failures to connect to the central system should be logged in some fashion, along with an entry to when connections were restored. in addition, a Notification could be posted to the user.