MyQ Service Update

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  • Question
  • Updated 2 months ago
Valued myQ customers, 

Service has been restored to our myQ servers. Please accept our sincere apologies for any inconvenience. Rest assured that at no time during the outage has any data been compromised. 

Thank you for your patience.

-The myQ Team

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Chamberlain Admin, Official Rep

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Posted 5 months ago

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Photo of Don R

Don R

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Thank you for getting this fixed. I suggest next time you have a better plan in place to inform customers. Many believed it was a malfunction within their personal system. You should have had a pop up message stating the malfunction was within the program
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Chamberlain Admin, Official Rep

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Hi Don,

Thank you for your feedback. We were able to post our communications on Social Media and all of our websites, but we are always looking for ways to improve and we appreciate the input that customers like you provide. 
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Ted

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I was told by customer support last night that I could not setup my newly installed C455 for internet access because of server issues.  Today I am getting the same error message when trying to add a "New Place":  An error was encountered adding your gateway. Please contact support. (225).  Is this a problem on your end or am I doing something wrong?
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Mark Casey

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Did you ever resolve this? Having the same issue.
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Paul

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When trying to use the Liftmaster myQ app (v3.105.3 (6847)) during the outage it did show an "unable to connect" error message.  Curiously there is nothing in the History section of the app showing any issue ever occurred.  It seems like failures to connect to the central system should be logged in some fashion, along with an entry to when connections were restored.  in addition, a Notification could be posted to the user.
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Chris

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Unable to download myq app from iOS AppStore
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Neil Anderson

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Now it's not native on Google assistant as it use to be.