MYQ Sensor bad out of box?

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  • Question
  • Updated 10 months ago
Received MYQ for Christmas. Tried setting up today. Sensor not responding. There is a rattling sound in sensor also. Could it be bad out of the bad. Debating if I should just return?
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pat haw

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Posted 10 months ago

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Jim

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Rattle sound is the tilt switch (that determines if door is open or closed).
Open the sensor, remove the battery, and ensure no debris or pull-tab material is in the battery slot.

Press the Test button on the door sensor and the sensor's LED should turn on.
(Edited)
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pat haw

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Thank you! There was. Something stuck. 2 hours of screwing around!
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MyQ Community Manager, Official Rep

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pat haw - we're glad this issue is resolved, and feel free to reach out if you have any other questions. 

Thanks for the tip, Jim.

Best, Chuck
(Edited)