MyQ Schedule Issue With Two Doors

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  • Updated 2 years ago
Hooray, scheduled events.  I'm hopeful that the one use-case I have yet to satisfy will be done - falling asleep on the couch with the door open all night.

I've setup the new Scheduling feature in the MyQ iOS app, from an iPhone running iOS 10.1.  I have two doors, controlled through a single MyQ unit.  I created a schedule and added both doors.  The schedule kicks off, but only one of the two doors closes.  Huh?

I created two schedules, one for each, and it works.  Was this common use-case not tested?  Anyone else?
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talatta

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Posted 2 years ago

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Scott Weidig

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I only have a single door, however, I'll take a guess at this that when it's clearing state and is seeing that a door is down and so it's thinking that both maybe Down. Here's something to try because of the way the app queries status state, which is every minute. Try adjusting the close schedule on your second door and set it for 15 or 30 minutes later just to be sure that it understands that one door is down in one door is up and see if that works.
(Edited)
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talatta

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The app allows (encourages?) adding multiple devices (door openers, lights) to a single schedule. That's intuitive and fairly common. Kind of goes to 'scenes' in other iot platform nomenclature. THAT is what does not work. I put both garage doors on one schedule, to be sure everything is closed up for the night. Each door is defined as a different device in the MyQ setup/app. The WiFi MyQ device supports configuring and operating two separate doors. Not a stretch that scheduling more than one device should be supported and state across them should be supported. I did setup two different schedules and split the doors across them. They run independently at different times and work fine. I need to further test two schedules set to run at the same time (minute) to verify that this workaround works. That will still meet my use case goal, but I would consider this a bug somewhere along the app, WiFi module, door opener spectrum.
(Edited)
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MyQ Community Manager

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Thanks for your feedback Talatta and Scott. I've been sending this information back to our developer and engineer teams to review and address. :)
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Jeff

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Be careful. I thought the scheduled event to ensure the door was not left open by accident was a great idea, but it doesn't seem to work properly for me. Yet to investigate further, but after implementing the schedule, the notification for the event would occur and then I would get an door open notification immediately (within a minute) thereafter. Checked door and sure enough it was wide open. Mysterious door openings only occurred immediately after the scheduled event and have not occurred since the schedule was disabled.