MyQ says garage door is open, when it is closed and vice versa

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  • Updated 4 weeks ago
Just installed my Chaimberlain opener with MyQ/Wifi. The app is saying that the garage is open, when it is in fact closed, and open when it is closed. (backwards). is there a way I can fix this?
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Adeeb P

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Posted 3 months ago

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Mark Harris

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Very strange. Is the Door sensor mounted properly?
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Adeeb P

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it didn't come with a door sensor. Only the opener. is there a way to tell it "garage is open"
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Michael Parker

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It sounds like your garage door was in the open position when it was set up instead of in the closed position you may have to reset the settings to factory and make sure your door is closed while setting up
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Adeeb P

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Hmmm, OK. I will give that a try. 
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Adeeb P

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Just reset it and I'm seeing the same issues. I recall installing it when the garage was closed because it was really cold out and also I can't install the rail if the garage is open.
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Michael Parker

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If you have the door sensor make sure it properly vertical and on a solid part of the door on the side edge vs the middle small shakes from wind and jerking of the door when it’s opening or closing could be part of the issue