MyQ randomly stopped working. 3 gateways later still not working.

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  • Updated 11 months ago
  • (Edited)
MyQ Chamberlain garage door opener stopped working after 3 years. I have bought 3 new gateways all haven't worked. Replaced modem and router. Reset to factory settings still no luck. Green status light never goes solid green on all 3 gateways. LAN cables test good with other network devices. Gateway is receiving IP from router and is responding to pings too. Tried neighbors router with different internet service provider to see if lights go solid green, nope.
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Kris

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Posted 2 years ago

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Jon

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Similar issues here. I recently changed routers and thought it was the problem.
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Joe Scarfone

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Had myq for 3 years no major problems then today it disconnected from the Wi-Fi and it will not reconnect not matter what I try. I have Alexa, wink, ring....no issues. No changes made to router. Called Chamberlain....they blamed the router.....no use at all. Very disappointed in the lack of knowledge. You can tell they were just reading off a playbook.
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MyQ Community Manager, Employee

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Joe, if you're still experiencing these issues, would you be willing to speak to a different customer support agent? Let me know. Lauren