MyQ Login Issue

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  • Question
  • Updated 7 months ago
I have changed my password several times, and un-installed/re-installed the app but it continues to give me an error 203.  I went to the website and once I change the password I get the same issue when logging on via a browser.   The only time I can get logged in is resetting my password and then it will only log in the one time.  Any ideas?   This all worked fine until I got a new phone and had to try and log in. 
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Justin Steinbrock

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Posted 11 months ago

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MyQ Community Manager, Employee

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Justin, we are looking into this and will let you know when we have a resolution. Lauren
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Jon Savage

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I am having the EXACT same issue. Very annoying. 
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MyQ Community Manager, Employee

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Jon, I've reported your issue to customer support as well. We'll post more info as soon as possible. Lauren
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MyQ Community Manager, Employee

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Jon & Justin, we've requested that customer support agents reach out to you both directly to help diagnose and solve this issue. Look for an email by tomorrow. Lauren
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Peg Sorensen Moyer

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Has anyone gotten this issue resolved.  I have only been dealing with it for about a week now.  The login module for this product must be corrupted in some way.
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MyQ Community Manager, Employee

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Peg, I am sending your information to our support team. You will receive an email from them through your MyQ email address. Thanks, Chuck
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Patrick

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I am unable to update my account. Need to change time zone from Chicago to Detroit but the system defaults back to chicago,,,,,and I don't want that.(the system defaulted to Chicago time zone even after I already had my eastern time zone zip code in my profile.  I cant even add additional info (street address) to my profile. All fields seem locked after initial account registry. Frustrating
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MyQ Community Manager, Employee

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Patrick, I've shared your information with our team. We are working on this and hope to have a solution soon. Thanks, Lauren
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MyQ Community Manager, Employee

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Patrick, 

We have resolved the technical issue resulting in error code 000.  You will now be allowed to set the correct time zone, as well as enter and save your state of residence and phone number to your MyQ account. Your MyQ app will update automatically, allowing you to enter the correct info. 

Let us know if you have any questions. We appreciate your continued patience as we worked to resolve this issue.

-Chuck
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Bryan Jackson

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Any resolution to this issue? I switched to a new phone two weeks ago, but I have been unable to log in to MyQ with the same 203 error.
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MyQ Community Manager, Employee

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 Bryan, a customer support agent will email you shortly to assist you. Lauren
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Darrell Winkle

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I am now getting the 203 error. I can login on my PC with the reset password I am sent but not from my phone. Also, when I change the password it all stops working again.
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MyQ Community Manager, Employee

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Darrell, thanks for the info. A customer support agent will email you shortly for assistance. Thanks, Chuck
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Kent Feuerbach

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Error 203.  Cannot login on app or website.  Requested password reset.  No password reset email.  Requested several times.  No reset email...ever.
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Kent Feuerbach

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Received email from Tech Support.  Claims my email address may be invalid.  Nothing has changed from this morning other than this afternoon I cannot login.
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MyQ Community Manager, Employee

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Kent, are you still working with Tech Support to resolve your log in issue and update your email address? Let us know if you need additional support. Thanks, Chuck
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Kent Feuerbach

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I’m waiting for a response from them after I confirmed that my email address is valid. Still cannot login on app or website.
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Maurice Madison

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Error 203.  Cannot log in to app or website.  Requested password reset.  No password reset email.  Requested several times.  No reset email...ever

I just purchased the product and am having the exact same problem.  I couldn't even get past the first step because I could not even log into the account I  JUST created because I keep getting Error 203.  VERY FRUSTRATING. 
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MyQ Community Manager, Employee

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Maurice Madison, thank you for the info and for your patience. I've requested a customer support agent contact you via email for assistance. We'll get this resolved. Thanks, Chuck 
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vince norris

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Any resolution to this issue? I switched to a new phone two weeks ago, but I have been unable to log in to MyQ with the same 203 error.
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MyQ Community Manager, Official Rep

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Hi Vince, you'll need to receive a new password. Both the MyQ app and our website have a "Forgot Password" option.  Please let me know if you've already tried this and you're still locked out.  Thanks, Chuck
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Maurice Madison

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I was able to successfully complete account set up by using the phone app and NOT the computer. Now I am able to use the gateway with my phone.