MyQ Home Bridge officially launches 8/29

  • 3
  • Praise
  • Updated 2 years ago
As MyQ Community members, you’re already aware of the recent launch of the MyQ Home Bridge.  Tomorrow, we’re announcing the MyQ Home Bridge to the rest of the world with a press release.  On behalf of Chamberlain, we hope you enjoy this new HomeKit enabled product.

For more information, please visit: https://www.chamberlain.com/apple-partnership 

Thank you,
The Chamberlain Team
Photo of MyQ Community Manager

MyQ Community Manager

  • 798 Posts
  • 43 Reply Likes

Posted 2 years ago

  • 3
Photo of Aaron Schell

Aaron Schell

  • 23 Posts
  • 2 Reply Likes
Hi, i'm assuming that means the rest of the world will be able to order the home bridge then?  Still only delivery option is USA though.  Could you provide info for us to purchase in Canada?  

Thanks,
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
Aaron, I hope to have a solution for your shortly. Lauren
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
Aaron, glad you already found the Home Bridge offer. It took a little time but I think we found a good solution. All the best, Lauren
Photo of Aaron Schell

Aaron Schell

  • 23 Posts
  • 2 Reply Likes
Hey Lauren, yes thanks.  I wasn't expecting that offer and that's awesome.  Did you see my post about filling out the form not caring that I couldn't select SK as a prov once Canada was selected?  Let me know if you can locate my form and fix the AL to an SK.

Thanks!
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
I did. We're getting that figured out now. Lauren
Photo of Aaron Schell

Aaron Schell

  • 23 Posts
  • 2 Reply Likes
Sounds good, so no need for me to fill out the form again, you can correct mine?

Thanks again, from Canada :)
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
Aaron, just spoke to our database person. Please fill out the form again and in the Optional Feedback box at the bottom, insert "this is my correct address." That should do it. Lauren
Photo of Aaron Schell

Aaron Schell

  • 23 Posts
  • 2 Reply Likes
Ok, I have done that and I could select Saskatchewan from the list.  But just so you're aware, now on the last page that shows the summary, the address portion does not show the province I selected.  Not sure if that's a glitch on your side or not, or if your database guy actual received my selection in that case.

Sorry for the trouble! lol
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
Thanks for the heads up. I will check. No trouble at all. Lauren
Photo of Aaron Schell

Aaron Schell

  • 23 Posts
  • 2 Reply Likes
Hey Lauren, just wondering what your guys plan is when you ship the units out.  Will there be a shipping notice email sent out to us or something like that?

Appreciate the offer, and you guys are doing a great job in the face of the backlash :)  Send the info up the latter is all you can do.

Have a good day,
Photo of MyQ Community Manager

MyQ Community Manager

  • 798 Posts
  • 43 Reply Likes
Hi Aaron - I'm not sure if we plan to send shipping confirmation. Let me look into this and get back to you. 

We're so glad you appreciate this offer,  and we look forward to you receiving your MyQ Home Bridge. 

-Lauren
Photo of Aaron Schell

Aaron Schell

  • 23 Posts
  • 2 Reply Likes
Sorry if you’ve answered this question elsewhere but any chance of getting the tracking number emailed out to us when you ship the home bridge Lauren?

Thanks!
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
Hi Aaron, thanks for reaching out. Let me look into getting you a tracking number, I'll have an answer for you shortly. Lauren
Photo of MyQ Community Manager

MyQ Community Manager

  • 798 Posts
  • 43 Reply Likes

Aaron - while we won’t be sending out tracking numbers to individuals, we can certainly let you know when we ship MyQ Home Bridge units in the next 4-5 weeks to eligible members. Hope that helps.   Lauren

Photo of Curious George

Curious George

  • 1 Post
  • 0 Reply Likes
Hi , I have ad MyQ for years and missed out on the notice for the free offer, is there any way to still get it?
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
Curious George, I am very sorry but that offer has expired, and one of the criteria was being a MyQ Community member prior to 10/1/17. The MyQ Home Bridge is available for a discounted introductory price of $49.99: https://goo.gl/bWaqGL. And please stay active in the MyQ Community so you can take advantage of future offers. 
Photo of Jer

Jer

  • 5 Posts
  • 0 Reply Likes
The press release states you can order the Liftmaster LMB819 My Q Home Bridge but I don't see it available on the site to order? I have all Liftmaster garage doors, accessories, and app - I don't want to buy a Chamberlain My Q Home Bridge and have to use Chamberlain and Liftmaster apps....
Photo of MyQ Community Manager

MyQ Community Manager

  • 798 Posts
  • 43 Reply Likes
Hi Jer, 

The MyQ Home Bridge is available now on Chamberlain.com, and will be available in September on LiftMaster.com.  

Thanks in advance for your patience, and let us know if you have any other questions. 

Best, 
Chuck 
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
Jer, if you're still interested in ordering the MyQ Home Bridge, we're offering units for free. MyQ Community members who joined the community by 9/30/2017 are eligible. This offer is valid through 10/15/2017. Please click here to redeem: www.chamberlain.com/communityoffer -Chuck
Photo of Jer

Jer

  • 5 Posts
  • 0 Reply Likes
Great - thanks!
Photo of B.J. Privette

B.J. Privette

  • 1 Post
  • 0 Reply Likes
When the Home Bridge first became availabe, a message in my phones app said you were offering a $20 discount on the Home Bridge.  I was not happy that I had to purchase an additional component but went ahead and ordered one.  Now, I received an email with offer on getting a Home Bridge device for FREE.  This is very disappointing.  What can I do to get a refund on the one I purchased since less than a month ago?  I would have waited if it was clear to me that it would be offered to "loyal" users for Free.  Please give advice on how to proceed.  Thanks in advance.

BJ
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 143 Reply Likes
B.J., following up to make sure you received the information you needed? Lauren
Photo of J b

J b

  • 48 Posts
  • 10 Reply Likes
Any update on when Canada can buy it through Chamberlain.com?  and when it is available will Canadians get a coupon to get 20 dollars off seeing how we were excluded from the initial offer?
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 143 Reply Likes
Jb, we're still exploring additional options for making the MyQ Home Bridge available to our friends in Canada. I'll report back as soon as I am able. Lauren
Photo of J b

J b

  • 48 Posts
  • 10 Reply Likes
The release date was almost 2 months ago!  How long do you think this will take?  Most of us in Canada who actually want to buy this aren't your "friends" anymore
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 143 Reply Likes
Soon is my best answer right now. The MyQ Home Bridge is available now, of course. Just not at the price we would like. We hope to have this resolved shortly. Lauren 
Photo of J b

J b

  • 48 Posts
  • 10 Reply Likes
Yeah $148 Canadian is a price no one likes.  I mean Homekit was supposed to be soon and that took what, 3 years?
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 143 Reply Likes
Hope to have good news for you soon. Lauren