MyQ Home Bridge is not opening garage door

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  • Updated 1 week ago
I purchased a MyQ Smart Garage Hub, model MYQ-G0301. I was able to set this up easily and control it with my iPhone X, iOS 12.1. I decided to purchase the MyQ Home Bridge, model MYQ-G0303-SP, so I could control my garage door with Siri. I received the home bridge, which has been the worst HomeKit setup experience I have had so far, but I was able to get Siri to open and close my garage door. By the way, I have an excellent WiFi signal in my garage. Since I was able to open/close the garage door using Siri, I figured I would have no additional problems. However when I went to open the door in the morning using Siri, Siri said the door was opening but the door did not open. I tried opening the door with the Home app and MyQ app but the door would not open. I opened the door using the wall mounted panel which worked. I commanded Siri to close the door which worked. I then commanded Siri to open the door and it worked again. I thought I was set until I needed to open the garage door again. Again, Siri, Home app, and MyQ app could not open the door. I tried the wall panel again to open the door followed by Siri to close the door. This worked. I waited hours to see if I needed to replicate this process. Sure enough, I did. From my observerations, it seems like the MyQ Home Bridge is unable to wake the garage door motor resulting in Siri, Home app, and MyQ app failure. It is only after I wake the garage door motor via the wall panel that I can use Siri (for a short period of time). This cannot be the expected functionality as it completely defeats the purpose. How can I fix this issue so Siri commands to the MyQ Home Bridge will wake my garage door motor to open/close the garage door?
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Jared Martin

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Posted 1 month ago

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frank

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Try going into the home app on your phone and see if its works without the same problems.  I have similar problems with Siri not doing its things with lights with another Mfg.

I found the set up on the bridge to be the most terrible experience I can remember.  I have 2 garage doors and I can't get both of them to work.  Each time I do it I get some other type of problem.  Terrible design engineering with chamberlain.
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Victor He

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Newly installed last night, worked well until this morning: closed the garage with HomeKit successfully before heading for the workplace, where, about 30 minutes later, I found it's under open status somehow, and lost control totally, with the device shown offline for the whole day. At the end of the day I got home and found the garage open, and had to close the garage using hand switch, and suddenly the device became connected. 
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Jonathan and Mandy Daniel

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Hate to be the bearer of bad news, but this product is crap and Chamberlain has no intentions of making things right. I had MyQ (bridge included) for 6 months and it never worked right and reliably at the same time. Even their customer service tries to get you to move the
boxes around or rotate them or reinstalling. Today, my Garage finally started working again, when I took down all of MyQ threw it away and put up my Insignia WiFi Garage door opener I bought at Best Buy. I was waiting for new competition to come in the market and when it did I pounced. Also, it’s cheaper with HomeKit compatibility out of the box. Hope this helps.
(Edited)
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Jared Martin

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Jonathan,

Thank you for sharing your experience and recommending the Insignia WiFi Garage Door Opener with homekit compatability from Best Buy. I bought this device on sale for $45. I installed it yesterday, December 1, 2018 and it has worked 100% of the time so far unlike my MyQ/homebridge that has worked 1-2% of the time. (And for the techs at Chamberlain MyQ who told me the reason why the home bridge is not working is because of a known Apple issue with garage door openers, why is it that the insignia works? Also, even with wiring the Insignia device into the garage door motor, the installation and setup was so much faster and smoother than the MyQ homebridge setup/installation). I’ll update this post if anything changes but the Insignia product seems to be a far superior product and at a fraction of the price, compared to the MyQ garage door opener and home bridge garbage I bought previously from Chamberlain (which I’m packing up to return just as soon as I finish this post).
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Pm

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Another user said he could control the garage door with HomeKit and without having to pay the monthly charge. If that is correct, you might have a connection issue. Most home automation devices only work on the 2.4GHz network. Could that be a potential issue when you try to control your garage door?
(Edited)
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Jared Martin

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PM,

No connection issues here. I’ve installed/setup a number of connected devices from locks and lights to thermostats and garage door openers. Everything has been setup properly with excellent WiFi (even in my garage), on 2.4 GHz. I’ve never experienced an installation/setup/capability of working issue with any other connected device like I have with these Chamberlain products. Another user recommended I try an Insignia product, which I did, and it seems far superior. One of the issues I brought to Chamberlain’s attention was the fact that the home bridge and smart hub were not waking the motor. The Insignia product is wired to the motor and wakes it 100% of the time and opens/closes the garage door 100% of the time. And it works with HomeKit.

For Chamberlain, look at what Insignia is doing. They’ve figured out what you haven’t. Once you’ve fixed your junk products, fire your techs as they’re incompetent even those that are at a more advanced/specialized level.