MyQ & Google Home do not recognize any of my Garage Doors

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  • Updated 11 months ago
  • (Edited)
I have 2 garage doors. One is called 'Single Garage Door', the other 'Double Garage Door'. Both control fine via the MyQ Hub which I have had for about 2 years. Just recently I linked Google Home with the MyQ app (still in the trial period for the subscription), but the only response I get from MyQ via Google Home is: "I couldnt find the status of the Single Garage Door. You have 2 doors: Single Garage Door and Double Garage Door. What would you like me to do?".

Whatever I try: the above is the answer I receive. Not getting a step further. 

Just to clarify: I am an IT person and tech savvy. Using the Internet Gateway with Google Home.
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Arjan Plomp

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Posted 11 months ago

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MyQ Community Manager, Official Rep

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Hi Arjan, I'm looking into an answer for you. More soon. Chuck 
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Arjan Plomp

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Super!
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Arjan Plomp

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Is there any news on this?
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Arjan Plomp

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Thank you, Lauren!
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Arjan Plomp

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Hi Lauren, I have not been contacted yet. Could you please check for me?
Thanks!
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MyQ Community Manager, Employee

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Arjan, I'll look into this for you. Lauren
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Arjan Plomp

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Hi Lauren,
I have still not been contacted. The problem still exists. 
Any chance you can provide me with a phone number and a name to call?
Thanks
Alexander
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MyQ Community Manager, Employee

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Arjan, you are welcome to contact our technical support representatives directly at (800) 528-5880. I hope that helps. Lauren