MyQ gives incorrect door status.

  • 2
  • Problem
  • Updated 3 years ago
Over the past few days a problem has become more frequent. I get one or more of these in combination:

A) Door is actually closed however the system says it is open. I can check the android app, online and it says the door is open. If I hit the app to close most of the time it will close. 

B) Cannot control door error (yellow triangle)... I cannot remember the exact message but it says something to the effect that the door has cannot be controlled. Has been opened too many times. 

The only way to fix these issues and I would say the success rate is about 90% is to reach up and pull the plug on the control unit so it reboots. This is annoying having to do this several times per week and one cannot trust the system if the status of the door is incorrect. 
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ab123ga

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Posted 3 years ago

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Dawn, Official Rep

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Ab123ga, 

I am sorry that you are having this issue. How close is the hub to your garage door opener? 
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ab123ga

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I have 2. One is about 3 feet away and the other is about 6 feet away. The one that has been giving me the biggest issues is the one 3 foot away. However this could be because I use this one the most that I notice it. 
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Dawn, Official Rep

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For testing purposes can we move the hub further away from the opener? Sometimes there can be an interference between the hub and the garage door opener that can cause this issue. When you move the hub be sure to put it where it can be seen and heard from the garage door. 
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ab123ga

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Moved to where it is about 6' from both openers. After a few open and close tests, no issues so far. Will test over the next few days and provide feedback.