MyQ Gateway will not Add Device

  • 1
  • Problem
  • Updated 10 months ago
Posting here in hopes that I get a response from Chamberlain or another frustrated member. I just bought a house that has a LW3500EV opener with MyQ. I am on my second internet gateway and this thing will NOT pair up. It also won't flash the green/blue LEDs 4 times as specified. It will attempt to pair, the lights on the opener flash, but that's the end of it. Pairing times out. I have tried the app too with no luck. Also have reset the opener and the gateway. 
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Chase Aleshire

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  • angry

Posted 2 years ago

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Photo of Bob Benedetti

Bob Benedetti

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Hard reset the MyQ, delete the android app and reinstall it. Then you should be able to start from scratch. What you should have done was to set up the new router with the same SSID as the old one. That way all your device reconnect. The same way they do after a power failure.
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Tim Murphy

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doesn't help me at all
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MyQ Community Manager, Employee

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Tim, for connectivity issues with the Internet Gateway, this guide is a great place to start:  http://bit.ly/2BoBEqd. Let me know if you have further questions. Thanks, Chuck