MyQ Garage error "you have reached the maximum number of doors"

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This is my first MyQ garage hub and sensor.  I have it connected to the internet but when the app asks if I'm using a door sensor, I select yes and get "You have reached the maximum number of doors"  I only have one door and haven't set anything up yet, so how am I maxed out?
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J. Campbell

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Posted 10 months ago

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MyQ Community Manager, Employee

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J. Campbell, I'm working on getting you an answer now. I'll be back with you soon. Thanks, Lauren
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Paul Chounet

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I was having the same problem... I tried completely resetting everything three times with no luck and keep getting the following error: "You have reached the maximum number of doors. I returned the Hub with a manufacture date of September 17 and bought one with a manufacture date of January 18... worked first time with no problem.  I think there is a software flaw in the older software sets.
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MyQ Community Manager, Employee

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J. Campbell, it sounds like your hub may already have two openers in its memory. First, delete the hub from the account and do a hard reset of the hub. Redo the Wi-Fi setup and add the device to the account again. Instructions for the hard reset are as follows:
1. Press and hold the settings button (gear) on the Wi-Fi hub until the blue LED blinks.
2. While the blue LED is blinking, press and hold the settings button (gear) again until the blue LED pauses then blinks or beeps.
Let me know if you have further questions. Thanks, Lauren
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Paul Chounet

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I tried your solution three times with no luck.  Do you have another solution as I keep getting the following error: "You have reached the maximum number of doors. Please add an additional hub or remove an existing door."
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J. Campbell

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I followed all the steps and I'm still getting the same error.  Deleted the device from my account, did a hard reset on the hub, and redid the entire wifi set-up again.  When I get to the "add new device" section it asks "Are you using a door sensor."  I select yes and get the same error message.

"You have reached the maximum number of doors. Please add an additional hub or remove an existing door."
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Paul Chounet

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I was having the same problem... I tried completely resetting everything three times with no luck and keep getting the following error: "You have reached the maximum number of doors. I returned the Hub with a manufacture date of September 17 and bought one with a manufacture date of January 18... worked first time with no problem.  I think there is a software flaw in the older software sets.
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MyQ Community Manager, Employee

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J. Campbell, I'm going to have a customer support agent contact you directly for assistance on the email associated with your account. We want to get this resolved for you. Keep an eye out for an email. Thanks, Lauren
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kris

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Any results on this, I am having the same issue. Called support today, they had me reset it a few times, remove my garage door opener lights. This is ridiculous. All these people are having issues. Just read all the reviews, I would expect issues like this in the 90s. Everything else in my house connects seamlessly. You guys need to fix this.
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J. Campbell

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I did the whole hard reset a couple of times and was still getting the error.  Customer support eventually sent me a new hub.  I got it installed and working in 5 minutes. There was definitely something wrong with my original hub.  My best guess is that it was a refurbished unit that had the old doors already programmed in.  I have no  clue why it couldn't be reset, but the new unit works fine.
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MyQ Community Manager, Employee

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J. Campbell, glad to hear it's up and running. Please don't hesitate to reach out with further questions. Lauren
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kris

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Same situation as J, Campbell, support is sending me out a new hub I'm hoping to have the same luck. I will report back in 5 to 7 days when it arrives.
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MyQ Community Manager, Employee

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Kris, are you still experiencing issues after your call with support? Lauren
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Lecko Sylvester

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This is beyond FRUSTRATING! Why is this so difficult? I just bought this unit and have the same error message. And yes, I reboot d the unit twice.
(Edited)
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Kishor Patel

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I am having same problem. The unit I bought from Amazon seems like used one. I hard reset the hub, deleted the device. Reconnect to WIFI, still getting same message. 
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MyQ Community Manager, Employee

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Kishor, thanks for the info. A customer support agent will email you shortly for assistance. Thanks, Chuck
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William

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I just purchased Myq from Amazon and having exact same issue. I followed previous instructions and the error persists.
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yllwhatch .

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Sorry guys I never reported back as I said I would, basically the techs tried everything possible over the phone. Nothing worked. Theye even had me unscrew the lightbulbs in the grarage door opener.
Got escalated to and engineer or something. Thry insisted it was the batts in the the door sensors.. changed those out amd nothing. Eventually i got another unit.. sent out. And it worked immediately.. its something to do with the unit. Thats my opinion

Sorry for not posting when I got the problem fixed a week later..
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dana

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I just bought one and I’mgetting the same message that I have reached the maximum number of doors. I tried resetting a few times but it looks like I might have to return this
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Paul Chounet

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I was having the same problem... I tried completely resetting everything three times with no luck and keep getting the following error: "You have reached the maximum number of doors. I returned the Hub with a manufacture date of September 17 and bought one with a manufacture date of January 18... worked first time with no problem.  I think there is a software flaw in the older software sets.
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Chris

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I had the same problem and tried the same reset that this forum suggested with no results. After 4 tries of the "hold setting button" reset, I found the following website:

https://support.chamberlaingroup.com/s/article/How-to-reset-the-MyQ-Garage-Wi-Fi-hub-1484145694290

And did a factory reset followed by the button 1 and button 2 reset. After doing this it worked. One other piece of information, I assumed that a factory reset would remove the devices knowledge of my home wifi and I noticed that for many of the factory resets it did not. So I didn't use the button 1 & 2 reset until the factory reset required me to re-enter my home password. 

Not sure if my experience will help or if I just got lucky after 4 failed tries. 
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David Wolder

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This worked for me the first time!  Thank you!
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Ridtha Tessalee

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Wow... just wow.... I don't know why but I had to reset to factory settings multiple time. One of note is after 3-4 factory reset to no avail, I left the device unplugged for couple of hours (forgot about it). Then when I try again it just picked up the Garage Door Opener. Werid. 

Thanks Chris for the tips. 
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by

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This worked for me, thank you.
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Zia Poonja

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I have the same problem, I have reset the device 4 times now. Any other suggestions?
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Chamberlain Admin, Official Rep

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Hi Zia,

Can you email us at social@chamberlain.com? We can have someone reach out. Please include "myQ community. Zia Poonja" on the subject line.
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Chris

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That sucks! I'm returning mine, or I'm breaking it. do not buy it!
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Chamberlain Admin, Official Rep

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Hi Chris,

Can you email us at social@chamberlain.com? We can have someone reach out. Please include "myQ community. Chris- Max amount of doors error" on the subject line.
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Joshua Boock

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I am having the same issue.  My device was manufactured 10/17.  Just purchased.