MyQ doesn't understand the names of my doors, then tells me the exact same names

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I have MyQ working fine from my Android app.  I have 2 garage door openers for the 2 doors.  I named them in the app "Mark's Garage" and "Jenna's Garage".

Today I started the free trial of Google Home integration after sharing much frustration with many on this forum about there being a fee after the first 30days.

Well, it's supposed to be wonderful, right?  Nope. Not at all.  Here's what I get:

Q: Hey Google ask MyQ if any garage door is open.
A: I couldn't find Garage Door. You have two doors, Jenna's Garge and Mark's Garage. What would you like me to do?

Q: Hey Google ask MyQ if a door is open.
A: I couldn't find Door. You have two doors, Jenna's Garage and Mark's Garage. What would you like me to do?

Q: Hey Google ask MyQ if Jenna's Garage is open.
A: I couldn't find Garage. You have two doors, Jenna's Garage and Mark's Garage. What would you like me to do?

Q: Hey Google ask MyQ if Mark's Garage is open.
A: I couldn't find Garage. You have two doors, Jenna's Garage and Mark's Garage. What would you like me to do?

So it doesn't seem to know (or I don't know the magic words) to generically tell me if any of my doors are open.  That's what I want to know.  

It also doesn't seem to understand when I ask it if a 2-word named garage door (2nd word = Garage) is open or closed.  Based on it's response it only is consuming the last/2nd word ("Garage"), yet it then repeats to me the 2-named doors I have, but won't respond when I ask it about what it just said.

Then I decided to change the name I had given one of the doors.  Removing that reveals the default of "Garage Door Opener"

Q: Hey Google ask MyQ if Garage is open.
A: Garage Door Opener is closed

So now it thinks that "Garage" is the same as "Garage Door Opener".  At least it's responding.  

Now I tried renaming them to "Left" and "Right"

Q: Hey Google ask MyQ if Left is open.
A: Left is closed

Q: Hey Google ask MyQ if Right is open.
A: Right is closed

Ok, seems it understands is merely 1 word names.  But I'm unlikely not to say "door" or "garage", so let's see if those are understood.

Q: Hey Google ask MyQ if Left Garage is open.
A: I couldn't find Garage. You have two doors, Right and Left. What would you like me to do?

Q: Hey Google ask MyQ if Left Door is open.
A: I couldn't find Door. You have two doors, Right and Left. What would you like me to do?

So then I tried renaming one of them to Left Garage and the other merely as Right.

Q: Hey Google ask MyQ if Left Garage is open.
A: Left Garage is closed

Q: Hey Google ask MyQ if Right Garage is open.
A: Left Garage is closed

Q: Hey Google ask MyQ if Right is open.
A: Right is closed

So now it seems that it completely misunderstood "Right Garage" for "Left Garage".  Presumably because it's only listening to the last word.

So now I figure I can just change them both to be "Right Garage" and "Left Garage" and they'll work, despite me preferring to call them by name as they had been.  Except when I try that, it doesn't work either:

Q: Hey Google ask MyQ if Left Garage is open.
A: I couldn't find Garage. You have two doors, Right Garage and Left Garage. What would you like me to do?

Q: Hey Google ask MyQ if Right Garage is open.
A: I couldn't find Garage. You have two doors, Right Garage and Left Garage. What would you like me to do?

So now let's try using "door" instead since it refers to these garage doors as "doors"... First I'll just set one, which will have notably different 2-word combos which is not feasible to really have them named inconsistently, but just for testing.  Now set to "Left Door" and "Right Garage".

Q: Hey Google ask MyQ if Right Garage is open.
A: Right Garage is closed

Q: Hey Google ask MyQ if Left Door is open.
A: Left Door is closed

Q: Hey Google ask MyQ if Right Door is open.
A: Left Door is closed

Q: Hey Google ask MyQ if Left Garage is open.
A: Right Garage is closed

So if they are named without any word in common, then it seems to understand, which is not practical.  

And again it's misunderstanding "Right Garage"="Left Garage" and "Left Door"="Right Door", again presumably it's only considering the last word.

Ok, let's continue by trying "door", maybe that's different.  Now set to "Left Door" and "Right Door"

Q: Hey Google ask MyQ if Left Door is open.
A: I couldn't find Door. You have two doors, Right Door and Left Door. What would you like me to do?

Q: Hey Google ask MyQ if Right Door is open.
A: I couldn't find Door. You have two doors, Right Door and Left Door. What would you like me to do?

This is horrible!!!

I still just want to know if either door is open.  How do I do that?

Free software (same industry, aka Google linked to Harmony) works and works better than this.

It was bad enough that you are charging for a service that is not customarily, but a horrible experience that it can't even do the typical basic stuff correctly.  By you charging for this, *you* set high expectations and you failed miserably. That provides a terrible first experience.

Mark
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Mark

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  • frustrated

Posted 11 months ago

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chris

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You did some nice experimentation. Sounds like you know how to name them to have it work correctly. Is that correct? Garage left or garage right. Or maybe garage Jenna or garage mark?
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Mark

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I found a workaround to it's blatant inability for it to understand the exact same name that it recites, if that's what you mean.  /sarcasm

"I still just want to know if either door is open.  How do I do that?"  I'm about to add a 3rd garage/opener.  There's no way I'm going to ask individually for status of each door with two, much less three.  Just tell me if any door is open.  Or even (less desirably) tell me the status of all doors.
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Ethan

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I share your pain. Smart Home & Assistant specific syntax and naming convention issues are probably the biggest pain point today. MyQ is hardly alone in this. Try to ask google to trigger something using non-specific phrases and enjoy her telling you “sorry, I can’t help with that yet”. Over and over.

Agreed that the onus is on Chamberlain to make it work , but perhaps we need to give a (very small) grace period while these issues are smoothed out.

Have spoken with support to see if there’s a specific/approved syntax or naming method?

Thanks for testing that out and updating the community.
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Mark

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If they weren't charging for this service, I could deal with a crappy product.  The fact they're charging, and doing so atypically from the industry, sets a "reasonable" (arguably "high") expectation that they can perform at least these basic requests.  Recall, Chamberlain themselves identify it as a "Premium Service".

While I'm fairly new to Smart Home, it seems they've well exceeded their grace period as they are years late to market.

I have 10 total lights controlled via Google Home.  7 GE smart light switches controlling outdoor lights (all in the Room=Outside) and a Philips HUE hub controlling 3 bulbs (2 in kitchen, 1 in dining room). 

I also have 4 Google Minis, 2 ChromeCast Audios, 1 ChromeCast, and 1 Harmony Hub).

None of this stuff has such issues.  All using names I desired:
Front Yard Lights
Driveway Lights
Parking Pad Lights
Side Yard Lights
Deck Lights 
Grill Lights
Back Yard Lights
Kitchen1
Kitchen2
Dining
Upstairs Speakers
Downstairs Speakers
Office
Bathroom
Bonus Room
Kitchen
Downstairs Mini Group
All Mini Group
Whole House Group 

For instance:
Q: Hey Google, turn on Front Yard Lights
A: You got it, turning the Front Yard Lights on.

Q: Hey Google, turn on the Driveway Lights
A: You got it, turning the Driveway Lights on.

Q: Hey Google, which lights are on?
A: The Front Yard Lights and the Driveway Lights are on. 8 lights are off.

Q: Hey Google, which Outside lights are on?
A: The Front Yard Lights and the Driveway Lights are on. The Parking Pad Lights, Side Yard Lights, Deck Lights, Grill Lights, and Back Yard Lights are off.

Q: Hey Google, turn off all Outside lights.
A: Sure, turning off 7 lights.

Q: Hey Google, which Outside lights are on?
A: 7 lights are off.

Q: Hey Google, which lights are on?
A: 10 lights are off.

Seems like there were plenty of support people here to "defend" the fee (I found this site after googling in astonishment of the fee when I went to link my MyQ LiftMaster openers to Google Home) because their product is good.  I assumed I'd get response from them here as well when the product itself is in question.
(Edited)
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Jim

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Remove the apostrophes
(Edited)
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Mark

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I had also tried that to no avail
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Peter Van Tienen

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So after playing around with this for a number of hours and talking to MYQ support, and talking to Google home support, and THEN reading this article. It now seems to work for me with the apostrophes removed. I was trying Pete's Garage and Sue's garage. I tried a number of variations and now finally seem to have it working with petes garage and sues garage