MyQ can't open/close Overhead Door Legacy model 850 manufactured after 2016

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I was able to install the MyQ Door sensor and hub in my garage. The wifi signal is good. I can monitor the status of the door, but unable to open/close. I got "success" message at the end of configuration. The garage door is configured to work with HomeLink and works fine. I rotated the hub 180 degree as posted as one of the suggestions on the chamberlain online community. I contacted Chamberlain support, but they told me that Overhead Door/Genie has changed the way of working of their Garage Door openers after 2016 and it may not work. Chamberlain directed me to call Overhead Door/Genie and when I contacted Overhead Door/Genie, they refused to provide any support. Overhead Door/Genie mentioned that their product works fine with Aladin connect and it needs hard wire to connect to motor for it to work. I spent whole day figuring this out without any results. Please help.
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mvipat

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Posted 11 months ago

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MyQ Community Manager, Employee

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mvipat, can you send me a model number, manufacture date, and possibly the first 2 numbers of the serial number from your opener? This will help us provide a definitive answer. Thank you, Lauren
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mvipat

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MyQ Community Manager, Employee

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Thanks for the image. This should give the technical team the information they need. I'Il report back as soon as possible. Lauren
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MyQ Community Manager, Official Rep

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mvipat, I've heard back from the technical team and they confirmed that Overhead Door/Genie opener manufactured after 2016 are not compatible with our MyQ technology.  List of compatible openers here: https://goo.gl/3CJ8GC  Let us know if you have any other questions, and we're happy to help.  Lauren
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Ryan Hambleton

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I have the same garage door opener it worked with my 2013 model overhead door but not the newer model 2016. Is there any compatible devices that would work with the door opener.
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MyQ Community Manager, Employee

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Ryan, at this time, we are unable to link the MyQ with Genie/Overhead garage door openers that have a manufacture date of 2016 and newer. Please let me know if you have any additional questions. Thanks, Chuck
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Markee Bass

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I am having the same problem. My garage door opener was installed in 2016 and it isnt programming. i have the legacy 850 too.
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MyQ Community Manager, Employee

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Markee, can you send me the opener's model number, manufacture date, and possibly the first 2 numbers of the serial number? Lauren
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Markee Bass

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162292115548 BB
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Markee Bass

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Markee Bass

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162292115548 BB

It's the overhead doors legacy 850
(Edited)
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Srini Are

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Any luck working with Legacy 850 and MyQ ?
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MyQ Community Manager, Employee

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Srini Are, are you having issues? If so, let me know and I'm happy to help. Chuck
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Srini Are

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Yes I do. I am unable to configure Legacy 850 which was made in 2017, it is monitoring and showing the status but unable configure to open/close.

Please help me.
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karthik

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My overhead/legacy 850 serial number is 180262114808BB.
Can you check and confirm if that’s incompatible with myQ G0301?
I’ve made several failed attempts at connecting the hub.