MyQ bridge says not compatible with my WiFi router

  • 1
  • Question
  • Updated 5 months ago
Just got my Home Bridge and tried to hook it up. It pops up with an error saying it is not compatible with my WiFi router, which is an AirPort Extreme. How could that be? Any suggestions for getting it to work?
Photo of Dan Smith

Dan Smith

  • 3 Posts
  • 2 Reply Likes
  • unhappy

Posted 1 year ago

  • 1
Photo of George Mann

George Mann

  • 3 Posts
  • 3 Reply Likes
Seems odd. Using standard wpa2/psk etc?
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Dan, here are some tips for MyQ Home Bridge set up. Let me know if these help. Lauren  https://goo.gl/HmaLBa
Photo of Maxime Sespin

Maxime Sespin

  • 9 Posts
  • 1 Reply Like
As far as I know, Apple did not allow upnp on their network (time capsule, airport...) and some devices needs upnp. My hue bridge don’t work properly if plugged on the time capsule.. I had to plug it in the router directly. Try another router is my advice.
Photo of RS

RS

  • 154 Posts
  • 57 Reply Likes
I’m using an AirPort Extreme and it’s always worked perfectly fine with my myq GDO. As far as I recall there was nothing special about setting it up. It just worked. Mine is a fairly recent model, AirPort Extreme 802.11ac.

I’d suggest verifying your authentication settings, maybe whether your allowing 2.4ghz and 5ghz and/or if myq supports 2.4ghz and maybe that your don’t have MAC filtering enabled.
(Edited)
Photo of Dan Smith

Dan Smith

  • 3 Posts
  • 2 Reply Likes
Thanks for the replies. I figured it out. I didn’t even think that my phone would also have to be on the 2.4ghz network. Switched it over and it connected right up. So, chock it up to user error!
Photo of MyQ Community Manager

MyQ Community Manager, Official Rep

  • 798 Posts
  • 43 Reply Likes
Thanks Maxime and RS for your help and ideas..

Dan - glad your Home Bridge is now successfully connected. 

-Chuck
Photo of Maxime Sespin

Maxime Sespin

  • 9 Posts
  • 1 Reply Like
Is your phone on the 2,4ghz for the setup or always ?
My phone and my AppleTV are on the 5ghz band... do I have to anticipate a problem ?
Photo of RS

RS

  • 154 Posts
  • 57 Reply Likes
Just be sure to put your phone onto your 2.4Ghz network when adding the chamberlain to your wifi. It connects to the wifi your phone is currently connected to that that moment and needs 2.4ghz network. Once your Chamberlain is up and running, you can switch your phone back to 5Ghz.

This is common with a lot of "smart" wifi devices. My Leviton light switches were the same. My Wink hub too I think.
Photo of Maxime Sespin

Maxime Sespin

  • 9 Posts
  • 1 Reply Like
Good. Thanx !
Photo of Dan Smith

Dan Smith

  • 3 Posts
  • 2 Reply Likes
I think it is just for the setup, but i haven't had time to test yet.
Photo of RS

RS

  • 154 Posts
  • 57 Reply Likes
Yes, should be just for setup time. Device automatically uses the wifi your phone is connected to during setup. It's a convenience thing so you don't have to enter your wifi info manually.
Photo of Maxime Sespin

Maxime Sespin

  • 9 Posts
  • 1 Reply Like
Thank you all !
Photo of John Scarfone

John Scarfone

  • 16 Posts
  • 1 Reply Like
MYQ homebridge (LiftMaster) doesn’t show up in the discover y mode when adding the homebridge in the chamberlain iOS app. My phone is on the 2.4ghz network. (I have a MyQ internet gateway installed. Does this matter?
Photo of MyQ Community Manager

MyQ Community Manager, Official Rep

  • 798 Posts
  • 43 Reply Likes
John - let me look into this. More soon. 

-Chuck
Photo of MyQ Community Manager

MyQ Community Manager, Official Rep

  • 798 Posts
  • 43 Reply Likes
Hi John - our tech support experts would like to walk you through some troubleshooting. Is it okay if they reach out to via the email address associated with your profile? 

-Chuck
Photo of John Scarfone

John Scarfone

  • 16 Posts
  • 1 Reply Like
Sure. Thanks Chuck.
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
John, you can expect one of our customer service agents to email you tomorrow. -Chuck
Photo of n8

n8

  • 1 Post
  • 0 Reply Likes
Rick is right in that you have to delete the previous entries and start from scratch, particularly if you change routers. Another poster is also right that you need to use the power head on the ceiling to program--doesnt seem to work from the wall controller. But those of you that found no resolution, I noticed the model number of your router implies it's the newest WiFi protocol which is AC and generally designed for fiber optic speed connections. "I work in high tech" guy should have noticed this. MyQ doesn't work with this newer protocol. Only works with 802.11 n/g/a. I have the same problem and am searching for a solution. Going to try piggybacking my old N router off the ethernet port of the new one and run 2 WiFi signals. Maybe Chamberlain will pull their head out and offer a firmware update but that's tricky since you can't connect to begin with. You buy state of the art you expect it to work with other state of the art. Not so. I'll post an update if I find a solution.