MyQ B970 Garage door phantom openings!

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  • Updated 6 months ago
This occurs consistently over a period of about an hour and varies staying open from 1 minute to 36 minutes thus far. We all need to get together and sue chamberlain because I have stuff missing already and they seem not to care about the people/families that are inside the home or their possessions. Enough is Enough been going on for in excess of a year!!! Class action suit!!!!
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Jeff Majka

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  • pissed

Posted 8 months ago

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MyQ Community Manager, Employee

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Jeff, we appreciate you getting in touch with us about this. There are a few reasons that your garage door may be activated on its own, as this guide shows: http://bit.ly/2y2FNmT. If you would like support in resolving this, we are here to help. Thanks, Chuck
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Jeff Majka

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Is this seriously a joke? had this less than 6 months and I will not be waiting to have more tools taken and my families life in danger. How about Chamberlain do something about this know defect in the control boards. No neighbors within range to open my garage door. Definitely a problem with the opener. Already reprogrammed both remotes and removed keypad. Will be discussing this with a lawyer and see what legal ramifications I have against the company. Ask all the others with the issues and those are the people that know about it and filed a complaint online.
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MyQ Community Manager, Official Rep

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Jeff, we're happy to help resolve this issue. Can I have someone from our tech support team reach out to you using the email address associated with this account? Chuck 
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ron

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To all consumers with phantom opening problems with their liftmaster garage door openers. I personally own 3 from the 8500 series and have been dealing with this phantom opening problem for years. Phantom opening is when your garage door opens and closes all by itself. Like many of you, I have come home and or woken up in the morning to find out that my garage door opened all by itself, VERY scary and unsafe for many obvious reasons. I have spent many HOURS of grief on the phone with their technical people and have tried many different attempts at fixing this including but not limited to changing remotes, rewiring, reprogramming, changing circuit boards etc. This morning, I was able to ‘catch’ the door going up and down dozens of times by itself which I captured on video.

The myQ wall control is the culprit people. I am an electronic technician by trade and decided to do a little troubleshooting myself. The copy and paste solutions the company keeps posting is a joke and they obviously have no respect for people’s time and safety. Call them and have them send you a new myQ programmable wall switch. I disconnected mine and the door stopped going up and down by itself. After dis-assembling I quickly noticed that capacitor C1 and C18 are leaking causing a short in the circuitry which is making the door go up and down. This is a common problem on electronic circuit boards nowadays and is most likely due to the cheap inferior capacitors being used. I would like to admonish the company for not figuring this out on their own and caring so little about the safety of their customers.

(Edited)
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Chamberlain Admin, Official Rep

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Hi Ron,

We are sorry that your experience with our openers have not met your expectations.
This situation should not be occurring at all and we want to make sure we get this fixed right away. Can you email us your contact information at social@chamberlain.com and reference this post? We are happy to have someone working on this right away.