myQ app going offline

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  • Updated 5 days ago
Why does this keep happening? Our myq app is always doing this. The router is next to the garage door and everything else that is WIFI is working and doesn't go offline. This is ridiculous this is always happening and this is a new house only been in it for less than 2 months. 
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Shawn

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Posted 5 days ago

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Bill Felt

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Wondering if the WiFi (MyQ) hub may be too close to something that is giving interference to your WiFi Signal.  This could be like massive power cables, fluorescent lights, wireless video camera, solar panel inverters, etc.  I have mine actually mounted next to my interior garage door.  No need to have it mounted next to the door opener unless the wireless (door) receiver antenna is very poor or it becomes too far away to receive the signal from the door sensor.  Moving it for a test is very easy (besides the need for a ladder).  Move it around a bit and see where the best place for all three signals (Wifi, Door Opener, and Door Sensor) are the happiest.
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Shawn

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I don't have any fluorescent lights, video camera or solar panels. Nothing should be causing it to do that. The garage unit itself is hard wired so it will open as well. It's wireless through the myQ app on my phone. I don't have anything else that does with it. 
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Michael Parker

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You may have a port blocked as your screenshot shows you are not on wifi / home network
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Shawn

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I don't have to be on my home network to be able to open it. We have been able to open and close the garage from just using the internet connection from Verizon Wireless through my cell phone provider. It has done the same thing being at home on the wifi home network connection and it say offline. Have to hit the button on the garage door opener that is mounted to the wall to have it to learn it and then it works for a little bit and then its back off line again.