MyQ app does not connect via cell network

  • 2
  • Problem
  • Updated 3 years ago
I've had the MyQ garage door opener for awhile and has been working fine, but just noticed that it the app on my iphone 6+ has trouble connecting to the MyQ opener.  It seems to work just great if I'm home on the same network, but once I get to work and am on my work's wifi network or use the cell phone network try to check; it just seems to 'time out' and get an error message saying 'no response' garage door opener is not responding. I have several bars on my cell signal strength.  I just upgraded to IOS9; I wonder if it could be the operating system ?
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Chris

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Posted 3 years ago

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Dawn, Official Rep

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Chris - I am looking into this, I will let you know what I find out by end of day today.