Myq alerts not working with Chamberlain gdo WD962KEV

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  • Problem
  • Updated 2 years ago
  • (Edited)
So last week I bought two WD962KEV and had them installed for my garage doors. I had a brand new myq which I had bought from Lowe's two years ago.
My problem is I don't get any alerts on myq at all. I have my q Chamberlain app version 3.73. Doesn't work on Android or ios (as i have set it up on my and my wife's phone) I have setup all the alerts and try the test alert which works fine. Myq app on my phone has ask permissions, but still I don't get any alert emails or notifications. Also nothing shows up in event history on my myq app. Have tried reinstalling the app and adding the gdos again but no joy. I can open and close the openers using myq app but do not get any alerts.

Can someone help with this. The user ID used to setup the account is

Another problem I am facing is that one of my doors opens by itself. I m going to reprogram my remotes today to see if that solves it.
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Aditya Mishra

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  • disappointed, frustrated

Posted 2 years ago

  • 2
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Joshua Jones

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Just picked up the bridge for my house. iOS app and Apple Watch app work.  App asks for permissions to send notifications.  Test notifications work. zero alerts work.  can someone help please?
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Tony Hickham

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same here Josh, i get test alerts fine.. AND i get "door is opening" alert between 8am and 5pm.. but i DO NOT get the "door is open longer than 15minutes between 10pm and 8am" alert... i've deleted it and re configured it... no luck... chamberlain needs to address this!