MyQ account email address

  • 2
  • Question
  • Updated 4 years ago
  • Answered
My first attempt at creating a myQ account failed and now the email I used can't be used to create an account because it says that the username is not found or is locked out (204). I created an account using an alternative email address, and now find that I can't change the email address used on that account. How do I got the account set up to use my preferred email address?
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David Wells

  • 5 Posts
  • 0 Reply Likes
  • Frustrated

Posted 4 years ago

  • 2
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MyQ Community Manager, Official Rep

  • 42 Posts
  • 11 Reply Likes
David, we either unlock the original account and you will need to move all your devices to the other account, or we can delete both and you can start from scratch. Please email us at myqcommunity@chamberlain.com so that we can resolve this offline and exchange information.