My Q gateway nothing but problems

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  • Updated 2 years ago
So I finally had a spare $60 and went down to home depot and bought myself a My Q internet gateway. This is the last item to go hand in hand with the new Chamberlain garage door opener I replaced my old unit with in the summer.
Here's what has happened so far:
Followed the directions and plugged gateway into my home network. Powered up the unit.
Immediately I got both green and blue LED's flashing three and a half times. Then nothing.
Looked up some answers on Google. Tells me that this needs to be connected to my router. MY ROUTER IS INSIDE THE HOUSE, NOWHERE NEAR MY GARAGE DOOR. As a test, I connect it directly to my router, sure enough I get a solid green LED and I am able to register on the my q app. However, naturally, I can't add a device as my garage door is IN THE GARAGE.
I again take the device to the garage and again connect it to a LAN cable (this is a cable connected to my router in the house, but connects via a Linksys switch for all the devices in my garage) every other device on my switch works fine. But not the internet gateway! Nope, that would be too easy.
No solid green LED, no blinking LED, nothing. I get three flashes and that is it.
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Matt Larose

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Posted 2 years ago

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Shereen Yamolky

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That's a problem with your network not the internet gateway. Imine is plugged into a dlink switch and it works just fine. Have you logged into the router itself and checked to see if it's recognized and assigned an IP address?
I found that if it got disconnected for any reason the gateway wouldn't reconnect unless it had the same ip, so I manually assigned it a permanent ip.
Thats where I'd start looking first and work back from there
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Gipper

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I had the same problem even though my router is right next to my garage.  Moved it to a different port on my router and it worked for a day and then quit working again (No Green LED, only Blue).  Tried resetting it and moving again, but no go.  This was the second unit I bought.  Returned the first one because it connected and saw my opener (Green and Blue LED), but the web site would never see the opener.  This thing seems like something someone cooked up in their basement and not ready for prime time. Needless to say, I returned and went back to an old school button opener that I can depend on.  Should have been a big red flag when I saw that 4 out of the 5 boxes at Home Depot were already opened, meaning that they had also been returned.  :|  

Shereen, your solution doesn't really make sense and even so, how many people know how to assign a manual IP and why should they have to perform such a task in this day and age?  The MAC address of the unit should allow it to grab or renew the same IP unless you have a tiny address pool and very short lease time.   
(Edited)
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Shereen Yamolky

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Sorry , I won't bother trying to help again.
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Shereen Yamolky

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You're on your own brother.
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Jim

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The internet gateway can be located in the home and need not be located in the garage (the internet gateway to opener is a long-range radio format).

If there are no lights on the gateway when connected in the garage, then the gateway is not getting an IP address from the router.
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Matt Larose

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The gateway states a 200-600 foot range, well within the limits of my detached garage. However, My router is in the basement.
As I stated, I had the thing connected to my router directly. I got a solid green, but could not add my door opener as it couldn't find the device.
Thus I have defeated the long range radio and will call out that discrepancy.
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Jim

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No discrepancy.  If your gateway is in the basement and you have a detached garage, then the RF signal must penetrate solid earth (through basement wall, through earth, to garage;  image the straight-line signal of gateway to opener) which greatly attenuates the RF signal.  Suggest you move the gateway to a higher location within the basement (e.g. up at the basement ceiling) so the RF signal then needs to penetrate much less earth.
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Matt Larose

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I tried every single port on my switch in the garage to no avail; Although other devices pick up an IP straight away, the gateway did not.
I used to use a router with DD-WRT to "steal" internet from the house before I cabled in to the garage. As that router was still in place (just not being used) I plug it back in and wired the gateway to that router. Voila, it snatched an IP right away and I got green and blue LED's. Finally I could register my opener and it worked as it should.

Overall, I regret spending $60 on something that was a huge pain in the butt to install, Not to mention having to use a completely separate system to wire it into internet.
Would not recommend, unless you have a need for a way to open your garage door even though the opener has two remotes, an outdoor panel, and auto-shut feature.